EHK, Executive Housekeeper, TBP Buồng

Responsible for Guest Pavilion, Villa Residence, Laundry operations, Public Area Hygiene to ensure excellence in all aspects of guests services within the resort and to ensure excellence in presentation of both interiors and exteriors of pavilions and public buildings.

Financial:

Establish the Departmental Annual Operating Budget in advance for approval by the Manager and Financial Controller. Ensure that the Departmental Operating Budget is strictly adhere to and that all costs are strictly controlled.

Administration:

• Attend meetings and briefing with other Department Heads as determined by the Manager.

• Ensure that all departmental reports and correspondence are completed punctually and accurately.

• Review existing and initiate new departmental policies as required.

• Submit monthly reports and attend monthly P&L meeting as scheduled.

Employee Handling:

• Ensure all employees grooming standards are met.

• Building of an efficient team by taking any necessary actions to look after staff well-being, training and development activities

• Ensure that all employees have a complete understanding of and adhere to the resort’s Staff Handbook.

• Interview and subsequent selection of potential employees in liaison with the Personnel Department.

• Conduct employees evaluations and to review their general performance, discuss existing performance and areas of improvement.

• Conduct Departmental Orientation Program for new employees to ensure they understand the policies and operations of the resort.

• Ensure that all staff provide a courteous and professional service at all times.

• Counsel staff members for any breaches of conduct and observe policies when issuing formal disciplinary notice.

Operational:

• Constantly review and appraise the procedures within the department to ensure quality of service and product at all times.

• Monitor the staff skills within the department and plan training program to rectify any service deficiencies.

• Conduct regular briefings with the department and ensuring good communications at all times.

• Ensure that overtime within the department is minimized and authorized.

• Ensure that all areas within the department are roster with correct staffing level in accordance with expected business demand.

• Maintain effective control of guest supplies, minimizing any wastage.

• Ensure all supervisors are checking quality of cleaning and maintenance per specified schedule.

• Liaise closely with Chief Engineer to ensure any maintenance requests are handled promptly and completely.

• Maintain control over stock levels, establish reorder levels and ensure adequate supplies at all times.

• Complete periodic inspections of Guest Pavilions and Public Areas on a daily basis.

• Ensure plants and floral arrangements are in order and to required standard of quality.

• Liaise with Front Office Department with respect to guest arrival, departure, special requests, etc.

• Ensure quality of laundry service provided is in accordance with required standard.

• Ensure all staff uniforms are maintained and presented in ‘as new’ condition.

• Ensure guests laundry is recorded, laundered and returned to room per correct procedure.

• Establish cleaning schedule for all major works (e.g. polishing of floors, brass work, timbers, etc.).

• Other duties as directed by Management.

- Social insurance, health insurance and unemployment insurance

- JLT health care after 6 months of service

- 24 AL a year, 1 day off a week

- Annual health check up

- Single accommodation, 3 meals a day, laundry services

• Experienced EHK in luxury brands, at least 10 years experience in hospitality industry
• Be fluent in English, Vietnamese mother tongue
• Proficient in MS office, Opera, MC
• Excellent organizational and time management skills
• Excellent leadership skills
• Details oriented