Concierge Supervisor
- Hạn nộp: 15/03/2021
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Ngũ Hành Sơn - Đà Nẵng
Làm theo ca
Tiền sảnh
N/A
04/11/2021 15:27
Mô tả công việc
- Understanding department’s and hotel’s product, and upsell to the guest, or recommend hotel products to the guest
- Together with GRM/FOM to ensure the section upselling plan is workable and financial target achievable
- Identify training need, propose training plan, and conduct the training to Concierge team member
- Supervise Concierge operation, Driver operation and Staffs
- Ensures that all Concierge and Drivers are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
- Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are known
- Maintain detailed knowledge of the activities of the day and alert to any potential problems
- Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
- Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
- Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
- Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
- Upselling daily transportation and tour
- Upselling daily resort activities and service
- Arrange the daily transport operation in terms of hotel cars and driver assignment to ensure daily transport operation is well organized and smoothly run
- In charge of the duty roster, manning, required section paper work.
- Ensure to arrange suitable roster for Concierge team to join compulsory training course providing by HR or Cooperation
- Ensure to provide enough day off, clearing pending day for Concierge team which follow strictly labor law
- Perform any other duties which may be assigned by the management from time to time.
Quyền lợi được hưởng
* Professional and friendly working environment
* Competitive benefit package
- 2 days off/ week, 12 Annual leaves/ year
- 24h Accidental insurance, Health care insurance for self
Yêu cầu công việc
2-year College or above, Bachelor degree preferred
At least 1 year in Concierge Supervisor Position
Using Opera System preferred
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Lạc Long Quân, Điện Ngọc, Điện Bàn, Quang Nam Province, Vietnam
The Shilla Hotels & Resorts, the Hospitality brand of South Korean conglomerate Samsung maintains elegance and a tradition of winning guests’ hearts with the aim of becoming a “Premium Lifestyle Leading Company”. Under its new brand Shilla Monogram, Shilla Monogram Quangnam Danang will be a lifestyle beachfront resort comprising 308 guestrooms, several restaurants, and bars, recreation, wellness, and meeting facilities. Centering on the openness of the resort’s indoor and outdoor spaces there is a sense of design continuity between each open space and an atmosphere that harmonizes with the surrounding nature. Located at one of the world’s beautiful beaches, one side faces the ocean, Shilla Monogram Resort allows guests to enjoy their stay overlooking a stunning view that creates a relaxing, contemplative atmosphere. The hotel’s 309 guestrooms take into account the needs and perspectives of resort guests and are devised to be a tailored space. By bringing your qualification and passion to work at our properties, you will help us achieve our vision: offering customers the lifestyle of their dream based on trust.
Thông tin liên hệ
- Ms. Ngân - Human Resources