Pesonal Assistant to General Manager/ Thư ký Tổng Quản lý

TASKS OVERVIEWING

• Performs a variety of office support and secretarial duties for the executive office

• Edits and proofreads documents to ensure accuracy. May perform duties involving simple mathematical calculations.

• Responsable to monitor and coordinate customer satisfaction survey

TASKS CLARIFYING

• Greets and directs guests, as and when appropriate; resolves routine administrative problems and answers inquiries concerning activities and operations of department/ division; accepts, screens, and routes telephone calls; maintains log of inquiries as required.

• Be the point of contact between the GM and HODs, managers and other employees

• Should be able to boost the communication and relations between GM and all employees

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community

• Represents the resort in a positive manner on and off duty

• Maintains the utmost confidentiality and discretion when handling business affairs

• Cooperates, coordinates and communicates with Department Heads as appropriate

• Performs a range of staff and/or operational support activities; may serve as a liaison with other departments on basic administrative and/or operational matters.

• Establishes, maintains, processes, and updates files, records, certificates, and/or other documents.

• Arranges meetings and conferences, schedules interviews and appointments, and performs other duties related to maintaining one or more individual schedules; makes travel and lodging arrangements, either directly or through travel agencies.

• Respects the hotel's policies and procedures in terms of filing, contracting, billing, total guest satisfaction, confidentiality- Ensure that the day-to-day administrative needs of the department are fulfilled.

• Performs a wide variety of typing assignments which are sometimes confidential in nature; operates personal computer to enter data, draft, edit, revise, and print letters, tables, reports, and other materials.

• Sorts, screens, and distributes incoming and outgoing mail; drafts or prepares responses to routine inquiries; prepares photocopies and facsimiles, and operates a variety of office equipment.

• Attends meetings between GM with BOD, Owner, external partners and suppliers, HODs meetings or Excom meetings as requested. Takes minutes and interprets in those meetings should there be a need

• Manages GM's working schedule, arranges internal / external appointments for GM

• Handles reservation as requested by GM

• Handle all contact listings such as Owner contacts, , Hotel contacts and other supplier companies, etc.

• Orders stocks and office supplies for the executive office.

• Prepares and updates HOD Monthly working schedule and roster

• Handle the leave application records of all executive and management such as annual, sick, public holiday and Manager and Executive on Duty compensations.

• Stores and keeps all confidential information CONFIDENTIAL

• To file and maintain the personal files of executives kept in the Executive Office as well as to file respective documents based on the coding system.

• Performs miscellaneous job-related duties as assigned.

International working environment

• Having degrees and certificates related to the profession

• Having working experience as the same position