Director of Sales & Marketing

Duties and responsibilities Financial returns:

• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

• Participate in the preparation of the Resort’s Strategic Plans, budget’s meeting, P&L meeting

• Establish and interpret key performance indicators to manage the department, consistently takes into accounts financial implications of business decisions and recommendations

• Educate, train and motivate the teams to achieve department and hotel revenue goals. Ensure staff has the information, datas, tools and equipment to successfully carry out job duties

• Be responsible for your department P&L

• Produces the Annual Revenue Plan in conjunction with Executive Committee, Sales and Marketing Budgets and forecasts

• Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved

• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate

• Produces monthly Sales reports and forecasts

• Works with Director of Finance in the preparation and management of the Department’s budget

People:

• Perform/ behave as per IHG Winning Ways and IHG leadership competencies

• Become familiar with the InterContinental Danang Resort employee handbook and Collective Labor Agreement (KKB), follow the rules of the agreement.

• Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.

• Work with Human Resources on manpower planning, performance management and talent management

• Lead by example, promote teamwork and quality service through daily communication and coordination with key department heads.

• Works with Human Resources on manpower planning and management needs

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Conducts weekly reviews of sales personnel activity to ensure targets and sales objectives are being met Directs all sales activities for Sales Managers to ensure they meet the goals of the Revenue Plan

Guest experience:

• Perform Brand’s Services behaviours in daily operation basic towards the guests

• Drive to deliver Luxury Experiences to guests, to achieve Heartbeat target

• Develop and update department SOPs (standard Operation Procedure), JD (Job description) and implement it to enhance the guest experience

• Manages key accounts

• Monitors competitor activities

• Maintains close liaison with Regional/ Corporate Sales teams and those of other IHG hotels to ensure the hotel receives proper corporate consideration, direction and support

• Ensures the hotel is represented as an active member of the local community through association membership

• Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction

Responsible business:

• Be responsible in keeping our property safe and secure

• Be responsible in protecting the environment such as the trees, the sea, and the special species

• Understand and ensure your staff understanding IHG Brand Standard related to your department

• Recommended changes to these standards

• Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local, domestic UK and international markets. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications

• Creates and implements special programmes to achieve greater productivity through:

o Increasing average rate

o Increasing occupancy

o Increasing business volume during difficult periods

o Increasing local food and beverage banqueting sales

• Oversees the selling and servicing of group business

• Co-ordinates the development of all promotional material

• Provides direction on and conducts market research

• Coordinates sales and promotes business for other InterContinental Hotels within the region. Interacts with worldwide regional sales offices with particular attention to local office

• Plans and executes sales trips to major market areas

• Attends major travel functions to promote sales for the hotel

• Produces monthly Sales reports and forecasts

• Establishes and continuously updates mailing lists

• Organizes and attends major sales/PR related functions within the hotel

• Works with Human Resources on manpower planning and management needs

• Works with Director of Finance in the preparation and management of the Department’s budget

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Occupational Health and Safety Responsibilities:

o Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.

o Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

o Be familiar with property, first aid and fire and emergency procedures and operate equipment safely and sensibly.

o Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

o Log security incidents and accidents in accordance with resort requirement

• Perform any other duties which may be assigned by the management from time to time.

* Insurance: as per Labor law

* Annual leave: 15 days/year

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Qualifications and requirements Required skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Problem solving, reasoning, motivating, organizational and training abilities.

• Proficient in the use of Microsoft Office

• Good writing skills

Qualifications:

• Bachelor’s degree in Sales, Marketing or related field. Experience :

• 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.

• CVs in English,  Please contact: Tin đã hết hạn