FRONT OFFICE MANAGER - URGENT!!!

JOB SUMMARY:

Responsible for supervising and controlling the operation of Front Office department to ensure the guests satisfaction and required service

standards in all areas.

Leads the team to follow the Hotel’s standard operating procedures correctly and co-operate with other

Department Heads to maximize guests’ satisfaction and also to achieve departmental objectives.

RESPONSIBILITIES

Frequently personally verifies that guests in his/her operation are receiving the best possible service available.

Identify difficult guests, long-stay guests, VIP guests, and anticipate guests’ expectation to provide them with a memorable stay.

Schedules him/herself to be on the front during peak operation hours, checking on standards of services, cleanliness, greeting and assist in

the check in of guests and escorts VIP guests to their room.

Responsible that employees project professionalism and are well trained and provide friendly and efficient service.

Operate and supervise the daily Department’s operation in-line with hotel management expectations.

Employment and training of new employees.

Handling and resolving of customer complaints with appropriate follow-up and record keeping to optimize training programs.

Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines.

Fully understands the market needs of in-house guest and the local clientele, assisting in the development of product lines and services

- Accomodation, Meal Allowance

- Bonus pay: Holidays, Lunar New Year, 13th month pay and year-end bonus.

- Social Insurance, Health Insurance, Unemployment Insurance and other benefits as required by the Law

- Regular professional training on hotel operation and management

- Great interpersonal and communication skills

- Strict adherence to company philosophy, mission statement, and sales goals

- Sense of ownership and pride in your performance and its impact on hotel’s success

- Critical thinker and problem-solving skills

- Good time-management skills, Customer-centric

- High school degree or equivalent; bachelor’s degree or certification in management in related field preferred

- 1+ years of experience at the same role

Vui lòng ghi rõ vị trí ứng tuyển ngoài bìa hồ sơ

Thông tin liên hệ: Ứng viên có thể nộp hồ sơ theo 1 trong các cách sau:

- Gửi CV và các file mềm văn bằng chứng chỉ đính kèm qua địa chỉ email: hrm@ thecodehote.com.vn Yêu cầu viết tiêu đề email: Vị trí ứng tuyển_Họ và tên_Số điện thoại

- Hoặc nộp hồ sơ trực tiếp trong giờ hành chính hoặc qua đường bưu điện theo địa chỉ: A2.3 Hoàng Sa, Thọ Quang, Sơn Trà, Đà Nẵng.

• Hoặc liên hệ trực tiếp qua điện thoại trong giờ hành chính: 0236 3658 888