Operator/ Nhân viên tổng đài

• Ensure smooth internal telecommunication as per Hotel Standards

• Record and control wake-up calls accurately

• Assist guests with international calls and directory queries. Address guests by name whenever possible

• Bill call costs

• Handle guests requests promptly, report complaints and irregularities to the Front Office Supervisor

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

• Page staff member when requested

• Abide by principles of guest privacy

• Be aware of local telephone listings and frequently dialed numbers

• Advise defects on switchboard equipment to Supervisor

• Maintain a clean work environment

1. 100% salary and service charge monthly right during the probation period.

2. Bonus service fee monthly according to the turnover of the Hotel.

3. Meal allowance and support for 2 meals during the work shift.

4. Support to relocation allowance by ranks.

5. Support the home visits allowance according to ranks.

6.Get professional training, foreign languages ​​and skills needed for the job

7. Supported housing staff with full amenities and entertainment area.

8. Activities for employees such as Excellent employee monthly, monthly birthday, staff party ... Outdoor activities, charity, environmental protection

9. 13th month salary bonus (depending on business situation)

10. Social insurance as per regulations, 24/7 accident insurance

11. Professional development in the corporation with philosophy.

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

- Số điện thoại: 0254.3837.888