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Member Experience Manager

  • Hạn nộp: 30/06/2021
  • Mức lương: 20 - 30 triệu

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Đống Đa - Hà Nội
Giờ làm việc
Giờ hành chính
Vị trí
N/A
Cập nhật
04/05/2021 15:45

Mô tả công việc

Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work experience; from welcoming lounges to the hospitality-level care from our team, and from vibrant common spaces to the events and activities that we run in them multiple times a week.

This unique experience is catching on, and that’s why we’re now looking for a Member Experience Manager to join our diverse and vibrant team

MEMBER EXPERIENCE MANAGER

Hanoi City, Vietnam

Full-time

Do you love people? Are you curious, hospitable, business-savvy and a born leader? And are you looking to work in a new field where you can further develop yourself?

As a Member Experience Manager at Dreamplex, you are responsible for running one of our four community-driven workplaces. You are the face and voice of our company, and members are as loyal to you as they are to Dreamplex itself.

You embody caring hospitality driven by deep empathy, actively build and nurture your community, have a sharp sense for business in a way that keeps our spaces full and are a born leader that serves and inspires your team and all your partners.

A. Key of Responsibilities

Your job breaks down to four key elements:

1. Empathetic Hospitality: you maintain and always improve the physical workspace, you create a sense of belonging, and you always strive to understand everyone in your space – collectively and individually, while you deliver proactive 5-star service.

2. Community Management: you create an environment for connections, you are a matchmaker, you help members celebrate their wins and you host great events to bring people and companies closer together.

3. Entrepreneurial Ownership: you manage your location’s finances, work towards 100% occupancy, and drive growth and promotion of additional Dreamplex services.

4. Servant Leadership: you lead the location team, including partners and drive achievement of the team’s objectives as an individual and a team. You hire, onboard and grow talent and represent the Dreamplex spirit by growing and developing both your team and yourself.

Quyền lợi được hưởng

B. What we offer:

- A unique opportunity to grow and develop yourself into a “unicorn” that blends hospitality, community building, business and leadership – a rare profile that allows you to start your own business or be highly competitive when applying for jobs in a few years.

- Being part of a startup that’s moving fast and making waves. Grow as we grow, see how amazing experiences are being built from the ground up and be an active part of it from the very beginning.

- Working on our “One Team” that has a “Can Do” attitude. We believe that while individuals should carry their own weight, we also have a sense of community and never leave work for someone if we can jump in and just do it ourselves.

- Competitive compensation & benefits. If you work hard, and make an impact, we will reward you for it. Your pay will be a combination of a competitive base salary and performance bonuses.

- Being a part of the cause for success for thousands of entrepreneurs and professionals, and building your own network of the biggest entrepreneurs of today and tomorrow.

Note

You will run one of 7 community-driven workplaces of Dreamplex:

Dreamplex Ngo Quang Huy

Dreamplex Tran Quang Khai

Dreamplex Nguyen Trung Ngan

Dreamplex Dien Bien Phu

Dreamplex Nguyen U Di (October 2021)

Dreamplex Hoang Dieu (November 2021)

Dreamplex Thai Ha (Hanoi)

Career path for this position: After you gain more experience as a Member Experience Manager, you will likely start moving up into another leadership role. The next position is usually Group Manager.

Yêu cầu công việc

C. What you need:

If you read the above and you feel like you could excel at it, let’s talk. We don’t focus too much on past experience, because the largest indicator for future success is your ambition, motivation, and dedication to personal growth. However, for reference, some of these qualifications may help:

- 3+ years of hospitality, guest relations, retail or customer service experience

- Used to manage boutique hotels, F&B businesses

- Experience in working with a large team including direct report and partners

- Experience in creating connections between people and building relationships

- Experience in managing a budget and making strategic financial choices

- Shown ability to equally focus on the big picture, and understand the details

- Good time-management, priority-setting, deadline achievement

Yêu cầu hồ sơ

We are looking for entrepreneurial, caring and driven individuals. If you are interested in working with us, send your CV to

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Sắp xếp đánh giá:

  • Quy mô: 25 - 99
  • 174 Thái Hà, Quận Đống Đa, Hà Nội
  • https://dreamplex.co
  • Dreamplex is Vietnam’s leading flexible workplace experience provider. We design and deliver people-centric work experiences that help fast-growing companies attract and retain talent and help employees have the best day at work possible. We do this by reimagining every element of the work experience; from welcoming lounges to the hospitality-level care from our team, and from vibrant common spaces to the events and activities that we run in them multiple times a week.

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