Sales Specialist/Manager (Corporate)

1. Assume responsibility for a designated account base.

2. Input all data accurately in the company’s system for appropriate account management follow up and tracing.

3. Support the development of a Sales action plan to target key accounts and have agreed with Director of Sales and DOSM.

4. Organize and report a weekly sales call plan and weekly entertainment plan to Director of Sales, Group.

5. Establish a regular core pattern for meeting with principals of target markets and conduct effective and thorough site inspections within the Hotel.

6. Ensure a focus on all Hotel facilities including food and beverage, catering and additional products such as Sheraton Fitness, Spa.

7. Develop and refine a comprehensive mailing list for the above mentioned.

8. Develop and maintain contact with the above mentioned.

9. Work towards monthly budgets and report progress.

10. Sign guests to relevant reward/Bonvoy programs.

11. Maintain regular contact with the Regional Sales Offices and where appropriate submit sales leads within the company network.

12. Assist in developing and implementation direct mail campaigns.

13. Learn to read the marketing worksheets with an understanding of the budget the Hotel is working towards achieving in all market segments.

14. Ensure attendance at training, ensure you pro-active team spirit with new staff, helping to orient them as they arrive to the department.

15. Demonstrate working knowledge of all tasks within your area of responsibility.

16. Monitor guests/ clients services and operational requirements in order to identify short falls in the operation.

17. Take part in all opportunities for quality team building.

18. Participate actively in the regular sales meeting to keep staff and management informed and to foster two-way communication.

19. Communicate initiatives to Associates.

20. Involve management in aspects of decision making for your accounts by participating actively in all meetings.

21. Display creativity and initiative.

22. Co-operate with other sections and departments in a friendly and effective manner.

23. Set joint objectives and goals with Director of Sales and DOSM within appropriate time frames and measure performance against set objectives.

24. Give feedback in your staff appraisals, conducted on a regular basis and look at performance on an ongoing basis.

25. Ensure that all equipment is functioning and serviced regularly.

26. Encourage Associates to notify any equipment or lighting failure immediately to expedite repairs/ replacement.

27. Ensure Associates to fill out a maintenance request form and send directly to Maintenance Section for all repairs and servicing.

28. Ensure staff recognize that the disabled and special needs guests are provided for.

29. Develop an awareness of, and appreciation for, the richness of the cultural diversity of your clients, associates and location.

30. Ensure all Associates have a high level of product knowledge so they are able to explain service and facilities to client as required.

31. Develop an awareness of local service and facilities.

32. Identify opportunities for value added services to increase sales profitability and anticipate client needs.

33. Ensure Associates know the benefits of Bonvoy program.

34. Demonstrate effective selling techniques in promoting Company’s products and services.

35. Demonstrate effective verbal and non-verbal communication skills.

36. Ensure guest comments are recorded in guest history record and acted on when appropriate.

37. Ensure Associates use the Guest Satisfaction Index Surveys in a constructive manner.

38. Monitor account activity and make adjustments when necessary.

39. Participate in the preparation of the Strategic Business Plan as appropriate an d provide valuable and current market intelligence to the Director of Sales and DOSM.

40. Seek opportunities to continually improve client service.

41. Monitor all product and performance standards and ensure action is taken when standards are not being met.

42. Act on potential client complaints and report to appropriate personnel.

43. Compile daily, weekly and monthly reports as required.

44. Analyse reports and make recommendations.

45. Ensure files, correspondence and other relevant business documentation is maintained.

46. Utilize computer applications to perform the tasks required.

47. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Associates.

48. Align working practices and conduct with Sheraton Saigon Hotel & Towers’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests.

49. Uphold the Company’s Cares culture by demonstrating the Star Service Standards at all times to guests and fellow Associates.

50. Align working style, working practices and conduct with Sheraton Saigon Hotel & Towers’ Vision, Corporate Values and policies. Comply with Sheraton’s Code of Conduct at all times.

51. Completely understand, implement and ensure adherence to Local Labor Laws and Sheraton policies.

52. Be well versed and knowledgeable of Sheraton Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure Associates are aware of their duty of care as determined by the legislation and that they maintain complete familiarity.

Undertake additional duties as requested by the Department Manager and Hotel Management.

Insurance as per labor law

24/24 personal accident insurance

14 annual leaves

Annual health check

Professional training and working environment

Long term career opportunity

Free duty meal, uniform and parking

Other benefits for associates from Marriott

At least 2 years experience in the similar position at a 5 start hotel.

Preference for Corporate background or large function Sales background.

Fluent English (both written and verbal).

Professional Sales skills.

Team work.

Negotiation skills.