Food & Beverage Hostess
- Hạn nộp: 30/10/2021
- Mức lương: 5 - 8 triệu
Thông tin cơ bản
2
Quận Cầu Giấy - Hà Nội
Làm theo ca
Ẩm thực
Nhân viên
23/10/2021 07:23
Mô tả công việc
Duties and Responsibilities:
• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Perform Services behaviors in daily operation basic towards the guests.
• Share guest feedback to the supervisor.
• Handle guest’s requests or escalate to higher levels and/or related departments when need it.
• Drive buggy safely after being certified and be responsible for protecting this asset in good conditions
• Be responsible in keeping our property safe and secure
• Be responsible in protecting the environment such as the trees, the sea, and special species
• Understand and ensure your staff understanding AHS Brand Standard related to your department
• Open and close the shift, ensure effective shift hand over
• Co-ordinate special projects as required, such as…
• Rotate the roles (cross training) within department when required
• Attending to phone queries or reservations.
• Communicate reservations needs and special requests to the Managers
• Coordinate reservation with Dining Reservation Department & other Hostesses.
• Handle more than one task at a time.
• Manage the manifest.
• Handle seating cards to enable guest recognition.
• Maintain guest history.
• Assist guests to their tables.
• Seating of guests.
• Upkeep of the menus.
• Coordinate and assist in service according to service standards.
• Ensure a very high standard of service is held and always maintain.
• Communicate with Headwaiter, Assistant Manager and Manager of all issues concerning outlet.
• Be aware of Eastin Hotel & Residences Ha Noi standards & policies.
• Report all guest complaints to his superior promptly.
• Have complete knowledge of all menu items.
• Report for duty on time always wearing clean & complete uniform.
• Always maintain a high standard of personal appearance and hygiene.
• Attend daily briefing & training classes.
• Maintain good working relationships with your own colleagues and all other departments.
• Always provide courteous and professional service.
• Carry out any other reasonable duties and responsibilities as assigned.
• Be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
• Perform any other duties which may be assigned by the management from time to time.
16. Perform other duties as assigned by supervisor.
Quyền lợi được hưởng
- Lương cạnh tranh
- Hỗ trợ ăn theo ca,
- Công ty cung cấp đồng phục, giặt là
- Có cơ hội được thăng tiến lên các vị trí khác
Yêu cầu công việc
1. At least Bachelor degree in any field
2. At least 1 year experience in hostess, receptionist
3. Good knowledge on beverage, decoration, fabric, and creativity
4. Good in inter-personality and leadership, service mind
5. Proficient in English communication, Computer literate and MicrosCareer Advancement:
Career Advancement:
1. Cross trained in restaurant operation and front office ; Restaurant hostess, Supervisor
2. Banquet supervisor / Restaurant supervisor, Assistant restaurant manager, Restaurant manager
Yêu cầu hồ sơ
Please send your CV to: hrm@eastinhanoi,com
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Số 21, phố Duy Tân, Hà Nội, phường Dịch Vọng Hậu, Quận Cầu Giấy, Thành phố Hà Nội, Việt Nam
- https://all.accor.com/hotel/C265/index.en.shtml
Situated in Hanoi's new business district, Mövenpick Living West Hanoi is an ideal choice for both business and leisure travelers desiring a blend of traditional and modern elements. Drawing inspiration from the culture of the Northern mountainous plains, the hotel features 196 sophisticated and modern rooms and suites. It also offers a state-of-the-art conference center with a 273 sqm ballroom and three adaptable meeting rooms, an indoor saltwater pool, a delightful all-day dining restaurant and an Executive Lounge.
Thông tin liên hệ
- HR Department - HR Department