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Food & Beverage Hostess

  • Hạn nộp: 30/10/2021
  • Mức lương: 5 - 8 triệu

Thông tin cơ bản

Số lượng
2
Nơi làm việc
Quận Cầu Giấy - Hà Nội
Giờ làm việc
Làm theo ca
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
23/10/2021 07:23

Mô tả công việc

Duties and Responsibilities:

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

• Take telephone bookings and document in the Reservation book according to restaurant standards

• Perform Services behaviors in daily operation basic towards the guests.

• Share guest feedback to the supervisor.

• Handle guest’s requests or escalate to higher levels and/or related departments when need it.

• Drive buggy safely after being certified and be responsible for protecting this asset in good conditions

• Be responsible in keeping our property safe and secure

• Be responsible in protecting the environment such as the trees, the sea, and special species

• Understand and ensure your staff understanding AHS Brand Standard related to your department

• Open and close the shift, ensure effective shift hand over

• Co-ordinate special projects as required, such as…

• Rotate the roles (cross training) within department when required

• Attending to phone queries or reservations.

• Communicate reservations needs and special requests to the Managers

• Coordinate reservation with Dining Reservation Department & other Hostesses.

• Handle more than one task at a time.

• Manage the manifest.

• Handle seating cards to enable guest recognition.

• Maintain guest history.

• Assist guests to their tables.

• Seating of guests.

• Upkeep of the menus.

• Coordinate and assist in service according to service standards.

• Ensure a very high standard of service is held and always maintain.

• Communicate with Headwaiter, Assistant Manager and Manager of all issues concerning outlet.

• Be aware of Eastin Hotel & Residences Ha Noi standards & policies.

• Report all guest complaints to his superior promptly.

• Have complete knowledge of all menu items.

• Report for duty on time always wearing clean & complete uniform.

• Always maintain a high standard of personal appearance and hygiene.

• Attend daily briefing & training classes.

• Maintain good working relationships with your own colleagues and all other departments.

• Always provide courteous and professional service.

• Carry out any other reasonable duties and responsibilities as assigned.

• Be aware of the procedure concerning hotel fire & life safety/ emergency procedures.

• Perform any other duties which may be assigned by the management from time to time.

16. Perform other duties as assigned by supervisor.

Quyền lợi được hưởng

  • Lương cạnh tranh
  • Hỗ trợ ăn theo ca, 
  • Công ty cung cấp đồng phục, giặt là
  • Có cơ hội được thăng tiến lên các vị trí khác

Yêu cầu công việc

1. At least Bachelor degree in any field

2. At least 1 year experience in hostess, receptionist

3. Good knowledge on beverage, decoration, fabric, and creativity

4. Good in inter-personality and leadership, service mind

5. Proficient in English communication, Computer literate and MicrosCareer Advancement:

Career Advancement:

1. Cross trained in restaurant operation and front office ; Restaurant hostess, Supervisor

2. Banquet supervisor / Restaurant supervisor, Assistant restaurant manager, Restaurant manager

Yêu cầu hồ sơ

Please send your CV to: hrm@eastinhanoi,com

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Sắp xếp đánh giá:

  • Quy mô:
  • Số 21, phố Duy Tân, Hà Nội, phường Dịch Vọng Hậu, Quận Cầu Giấy, Thành phố Hà Nội, Việt Nam
  • https://all.accor.com/hotel/C265/index.en.shtml
  • Situated in Hanoi's new business district, Mövenpick Living West Hanoi is an ideal choice for both business and leisure travelers desiring a blend of traditional and modern elements. Drawing inspiration from the culture of the Northern mountainous plains, the hotel features 196 sophisticated and modern rooms and suites. It also offers a state-of-the-art conference center with a 273 sqm ballroom and three adaptable meeting rooms, an indoor saltwater pool, a delightful all-day dining restaurant and an Executive Lounge.

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