CALL CENTER EXECUTIVE

Perform day to day operational activities in call center/customer service;

Answer incoming calls/emails from customers to handle medical appointments requests;

Answer incoming calls/emails from customers to provide information about our medical products, services and fees;

Answer all customer's inquiries and questions via any communication media/channel such as: Phone, Email, Facebook, Chat, any other as needed;

Always ensure highest communication & customer service quality when dealing with the client

Give excellent service & recommendations;

Always answer to inquiries & solve problems on a timely manner and in general without delays;

Handle customer complaints and follow-up + reporting to Supervisor and Insurance/CS Manager;

Troubleshoot problems if any;

Smoothly liaise with clinics’ Front Office Desk teams (Front Office Managers, Receptionists, Cashiers and Insurance handlers etc..) in order to coordinate/answer accurately and timely to customers inquiries;

Sense of initiative for innovative solutions and ideas to enhance team productivities;

Understand deeply the workflow, all products and services of the clinic and advise customers about it when necessary.

Healthcare according to company policy

Exciting working environment

Experience in Medical or HealthCare Industry is ideal;

Minimum 1-year experience in Customer Service and Call Center;

Excellent Customer Service;

Good communication and problem-solving skills, Customer satisfaction-oriented;

Good Sales skills;

Computer literate, familiar with online booking, social media, or mobile apps;

Minimum typing skills: 50 words per minute;

Proficient in English;

Important: YOU MUST BE A TEAM PLAYER

Applications shall be sent in English only – Applications without cover letter or CV in Vietnamese only will not be considered.