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Giám Đốc Kinh Doanh

  • Hạn nộp: 20/02/2022
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Giờ hành chính
Cập nhật
02/06/2022 11:37

Mô tả công việc

o Leading and manage all sales activities pertaining to Wholesale (Leisure & Travel Trade), Consortia & Corporate Travel and Group business (Corporate Groups, Social Gathering Groups, Tour Groups), Event Sales

o Act as the point of contact for Wholesale market clients, Corporate Travel clients, Group and Event clients and highly contribute to business generation (with own quota and goal assigned)

o Ensure that all direct sales activities align with the Sales strategies

o Set financial targets and quotas for the team and for herself/himself and review quarterly and take action if goals are not met

o Responsible to achieve assigned individual quota and revenue goal to maximize profit generation

o Provide leadership, clear vision and direction to team

o Assist DOSM in preparing annual Rooms Budget by business segment and related business plan

o Oversee and manage the daily operations of the department and ensure that all team members comply with service standards, departmental policies and operating procedures set by the hotel

o Proactively identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads in the above listed business segments

o Perform independently competitive analysis on competitor’s strengths and weaknesses to implement sales projects to gain higher market shares

o Maintain a clean and updated customer database for all above listed business segments at all times and conduct monthly checks to ensure files are kept up to date at all times

o Prospect new leisure businesses through phone solicitation, on-site sales calls, conducing site-visits, attend trade shows

o Able to draft and develop action plans and tactical plans to address the segments’ needs and accounts’ needs and demands

o Control and monitor S&M expenses and provide clear explanations during P&L meetings

o Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information

o Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction

o Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support

o Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.

o Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due

o Mentor and guide individual team members’ growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare

o Participate in recruitment activities such as interviewing new talents for the departments and succession planning

o Take ownership of individual’s growth and be involved in career progression and succession planning of team members

o Proactively identify training needs of team members to ensure enhancement and performance improvement

o Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to Director of Sales & Marketing

o Develop strong community relations. Network in the local market, in the industry and professional organizations

o Participate in tourism and entertainment networks.

Quyền lợi được hưởng

- Competitive salary

- Participating in social insurance, health insurance and unemployment insurance at the contracted salary

- Enjoy monthly service fee with high rate

- Be rewarded on Holidays, New Year and special occasions of the year

- 13th month salary bonus according to revenue

- Participate in periodic team bonding activities

- To develop career in a dynamic and professional international working environment

Yêu cầu công việc

o Have held the role of DOS or ADOS for at least 2 years in international 5 star hotel brands or Ultra Luxury Hotel/Resort brands

o Be fluent in spoken and written English (English level certification required)

o Prove to have experience in handling and managing following business segments: International Wholesale (Leisure & Travel Trade), Consortia, International & Local Corporate Travel (knowledgeable in RFP processes and Small & Medium Enterprises RFP negotiations), Groups Business, Event Sales

o Minimum 5 years’ experiences in similar role in luxury hotels/resort

o Have experience in quoting and handling group inquiries and attached catering requests

o Have experience in managing, supervising and guiding a team

o Have experience in drafting annual rooms revenue budget and business plan for each business segment and related business objectives, action plans, have experience in sourcing supporting data and statistics to draft business plan

o Have experience in handling projects & tasks independently

o Have experience in setting and writing up Standard Operating Procedures and able to suggest improvements independently to increase efficiency

o Have experience in setting up rate structures and procedures for the Wholesale segment and the Corporate Travel Segment

o Have experience in creating and setting up packages and promotions independently

o Have experience sourcing, dealing and negotiating with suppliers and service providers for event setups, equipment, gadgets, client gifts, etc.

o Have a pro-active approach to problem-solving and to handling tasks and projects

o Handle accounts and manage booking requests and inquiries

o Have strong knowledge of (PMS & S&C Opera): Creating group blocks, catering events, pull reports, data analysis, etc.

o Have high grooming standards

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • 11 Lê Phụng Hiểu, Trang Tien, Hoàn Kiếm, Hà Nội, Vietnam
  • Capella Hanoi Hotel là dự án hợp tác giữa tập đoàn Sun Group và tập đoàn khách sạn 5 sao Capella Hotel Group có trụ sở tại Singapore với các văn phòng tại Châu Âu, Trung Quốc và Hoa Kỳ. Chúng tôi là khách sạn đầu tiên đánh dấu sự hiện diện của Capella Hotel Group tại Hà Nội, Việt Nam. Khách sạn được thiết kế với nguồn cảm hứng chủ đạo từ Nhà Hát lớn Hà Nội. Với lối thiết kế nghệ thuật, tinh tế và chi tiết của kiến trúc sư khách sạn hàng đầu thế giới Bill Bensley, Capella Hanoi với quy mô 47 phòng tự hào sẽ trở thành boutique hotel 5 sao đầu tiên tại trung tâm thủ đô.

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