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Front Office Manager

  • Hạn nộp: 15/12/2021
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Cập nhật
06/12/2021 16:44

Mô tả công việc

REPORTING LINES

Direct report— General Director / Operations Manager

Direct subordinates – Reception Staff

RESPONSIBILITIES—GENERAL

Reporting directly to the Operations Manager, the Front Office Manager is responsible for overall day-to-day Front Office operations of Academies.

During his/her duty the Front Office Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. His/her main role is to ensure the proper work of the overall Front Office operations.

Delivery of VET by EHL training programs in Front Office subjects to students of various levels and backgrounds while Operating the Training Hotel with the students.

Imparting the importance of outstanding customer care at all times.

Training students on efficient facilitation of Check – in/Check out process amongst other Front Office Department areas of responsibilities.

Participating in In-Service education and training courses as well as in continuing professional development opportunities, and taking part in action research exercises;

Maintaining good order and discipline amongst students under one’s care and safeguarding their health and safety at all times;

Able to teach correct telephone standards and in-person inquiries regarding reservations and guest handling. Share selling techniques to sell room nights, how to increase occupancy and basic revenue management.

Training on how to tackle/resolve operational issues/problems and coach the front desk team members to ensure a quality operation.

Training on how to resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Imparting on students how to efficiently allocate rooms for expected arrivals after checking the guest’s preferences and manage special requests.

Leading by example in customer service excellence, beyond training duties

Taking up operational duties when students or staff are not available

Quyền lợi được hưởng

Competetive with the Hospitality/Education industry.

Yêu cầu công việc

PROFILE REQUIREMENTS

Pre-requisites

A positive attitude and excellent communication skills. Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

Able to teach skills and effectively manage apprentices.


Professional Experience

Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel. Prior experience as a trainer in Front Office Operations a plus.

Academic Qualifications

Computer Knowledge and experience in MS office programs.

Yêu cầu hồ sơ

Language

Competent in written and spoken English

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô: 25 - 99
  • Phú Quốc, tỉnh Kiên Giang
  • https://www.facebook.com/HotelAcademyPQ
  • Hotel Academy Phu Quoc - VET by EHL WE ARE ALL AMBASSADORS - It's beautiful when career and passion come together, are you Passionate to train and develop the future Hoteliers and Culinary Experts in Vietnam? VET by EHL is a vocational education solution from the famous Swiss EHL Group, now arrived on beautiful Phu Quoc, with the philosophy of balancing theory and application, allows a stimulating learning environment that enables students to gain theoretical knowledge and practice the same in a safe, incubated environment. This enables candidates to fine tune their skills before entering the industry, setting them up for excellence in their future careers. This collaboration will now be available in Phu Quoc which will provide best-in class programs made in Switzerland and offers the perfect combination of soft and hard skills, comprising Certificate level programs across four Hospitality disciplines: Culinary Professional Diploma Service Professional Diploma Rooms Administration Professional Diploma Hotel Administration Diploma 4 available programs with 3 levels and 12 certificates. Upon successful completion of 18-24 month programs, a student shall be awarded with a Swiss Professional Diploma by EHL.

Thông tin liên hệ

  • Cherry Vo - Human Resources Department

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