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Credit Officer - Trưởng nhóm tính phí

  • Hạn nộp: 12/02/2022
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận Nam Từ Liêm - Hà Nội
Giờ làm việc
Giờ hành chính
Vị trí
Nhân viên
Cập nhật
25/01/2022 13:33

Mô tả công việc

Main Duties


• Maintains a complete alphabetical credit file for each account containing all documentation related to the credit research.

• Maintains separate updated alphabetical listings of approved credit account holders and non-approved applications, and to circulate these listings to concerned departments.

• Issues credit card cancellation bulletins to Front Office and Food and Beverage Outlets.

• Maintains ongoing detailed documentation of all collection efforts by account for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.

Customer Service

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

• Maintains positive guest and colleague interactions with good working relationships.


• Audits delinquent accounts considered being un-collectable to ensure maximum efforts has been taken before assigning bad debt status to account.

• Coordinates with others, including personnel in company branches and credit card companies, to exchange information and update controls.

• Reports unfavourable information that may affect a customer’s credit standing so as to allow timely action.

• Analyses trends in Accounts Receivable balances or significant changes in payment patterns and to recap major collection problems for the General Manager’s monthly credit meetings

• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.


• Knows and observes the credit policies of Hyatt and the hotel and to assist in establishing and compiling clear and well defined credit procedures for all positions in a formal Credit Manual.

• Checks daily if any in-house guest’s balances exceed the house limit for appropriate follow up with the guests.

• Follows up on collection of returned checks, credit card charge backs, skipper accounts, late charges, guaranteed no-shows.

• Investigates disputed charges and follows up on queries raised by City Ledger customers.

• Handles all credit requests from in-house guests.

People Management

• Supports the implementing, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Other Duties

• Ensures high standards of personal presentation and grooming.

• Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.

• Responds to changes in the Finance function as dictated by the industry, company and hotel.

• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

• Attends training sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.

Quyền lợi được hưởng


  • Uniform according to hotel standard and uniform laundry service is provided
  • Meal and parking lot in accordance with working shifts is provided
  • Access to Clinic service, Locker and Bathroom area
  • Professional yet friendly working environment
  • Potential career path and network in hospitality industry.
  • Certificate provided upon successful completion

Yêu cầu công việc

  • Education: Bachelor’s degree in Finance, Commerce or hospitality/tourism management
  • Professional Experience in Hospitality: Progressive experience in Credit operations in a 5 star luxury property, 1-2 years of which would have been spent as an Credit Officer. Highly developed analytical and problem solving skills with high regard for detail and accuracy, administrative and interpersonal skills are a must.

Yêu cầu hồ sơ


  • Send CV to hoteljob or to email: Nộp hồ sơ (CV in English)
  • Recruitment telephone no: +84.24.2230.1234, ext: 7110
  • Add: 36 Le Duc Tho, My Dinh II, Nam Tu Liem, Hanoi
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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Sắp xếp đánh giá:

  • Quy mô:
  • 36 Lê Đức Thọ, Mỹ Đình, Quận Từ Liêm, Hà Nội, Việt Nam
  • Conveniently located in Hanoi’s fast-emerging business district and close to major sporting and convention sites, the newly renovated Hyatt Regency West Hanoi is a peaceful urban oasis where business travelers and leisure guests can enjoy seamless and relaxing experiences in its modern accommodation, elevated meeting spaces and dynamic culinary venues.

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