Assistant Marketing & Communication Manager

JOB SUMMARY

• Promote awareness of hotel brand image internally and externally
• Promote on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel.
•  Building direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness.
• Focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons.
• Balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel.

JOB SPECIFIC TASKS

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Communication

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Speak to guests and co-workers using clear, appropriate and professional language.
• Provide assistance to coworkers, ensuring they understand their tasks.

Assists Management

• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
• Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.

Working with Others

• Develop and maintain positive and productive working relationships with other employees and departments.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Quality Assurance/Quality Improvement

• Monitor the performance of others to ensure adherence to quality expectations and standards.

• 02 months of probation with Full salary| Service charge| Social Insurance

• Attractive remuneration package & 13th month salary

• Local and International training course

• 05 working days | 02 day-off per week

• Duty meal & Uniform provided by hotel

• Taxi for late night shift| Free motorbike & car parking

• Cross training & Cross exposure & Task force opportunities

• Associate Appreciation Week | Take-care culture

• Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance

• Annual health check

• Associate special discount for hotel rooms and F&B services at International Marriott properties

• Career path in the most respected and prestigious hotel companies in the world

• Promote on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel.

• Building direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness.

• Focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons.

• Balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel.

• Relevant education and experience is preferred, especially for Assistant Manager position

• Able to use tools (design, social channels…) for Marcom activities.

• Knowledge of local advertising market.

• Passion in hospitality

• Can work under pressure and with tight time line.

• Fluent in English and Vietnamese.

• Excellent presentation and communication skills.