BUTLER/ NV QUẢN GIA (URGENT)

-Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.

- Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.

- Keeps concerned departments informed about the guest allergies and food preferences.

- Update the hotel software with guest preference, likes and dislikes on to the guest profile section.

- Follows all the guest needs until they are completed to the total guest satisfaction.

- Welcomes the VIP guest at porte cochere and other guests availing butler service.

- Serves welcome drinks and escorts the guests to their assigned rooms.

- Conducts the in room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.

- Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc.

- Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software.

- Records transactions and order items in Point of sales (POS) system.

* Bữa cơm theo ca/ meal allowance

* Thời gian làm việc không quá 45 giờ/tuần / working time not over 45 hours/ week

* Chế độ BH theo quy định của Luật lao động/ insurance benefit as labor law

* Được đào tạo và phát triển/ Training & development

* Thưởng phí phục vụ hàng tháng/ Service charge bonus monthly

• English skill

Giao tiếp Tiếng Anh

• Communicate skill

Kỹ năng giao tiếp.

• Have experience in same position in another hotel

Có kinh nghiệm làm việc ở vị trí tương đương tại các khách sạn khác.

•Positive attitude and good communication skills, with excellent grooming standards.