Recreation Coordinator | Điều phối viên bộ phận Thể thao Giải trí

• Ensures that all departmental reports and forms are completed accurately and punctually

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues

• Maintains a high standard of personal hygiene, dress, uniform, and body language

• Is polite and professional in any situation where the image or reputation of the hotel is represented.

• Attends meetings and training as required by Supervisor/Manager.

• Interacts with guests actively soliciting feedback.

• Prepare tour for guest trip and ensure all belonging carry along as departmental standards

• Ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service during the tour

• Provide assistance where required to guests dring the tour.

• Provide information, history of the destinations guest visited and gentle answer guest question.

• Guide tours according to legal, ethical and safety requirements.

• Arrange with Car driver or Local Restaurant for the trip and meal of guest if any

• Identify the Source and apply information on legal and ethical issues which impact on the tourism industry.

• Update tourism industry knowledge

• Knows all our products (Sports & Recreation) and promotes, up selling to guest if any chance.

• Ensures that all equipment is collected from the trip to store after finished the trip

• Has detailed understanding of safety procedures and follow

• Handle customer complaints effectively or reports them to superior

• Provide assistance with other activities or event

- Cung cấp nhà ở cho nhân viên ở xa

- 2 ngày nghỉ hàng tuần

- Lương, phúc lợi cạnh tranh

- Tham gia hoạt động nhân viên hàng tháng

- Tham gia các lớp học tiếng Anh và các khóa đào tạo khác

• Good communication english

• Understands the health and safety, fire and emergency procedures, CPR, First aid and other

• Knowledgeable of all department activities

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