1140
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11875
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Guest Service Manager
- Hạn nộp: 30/05/2022
- Mức lương: Thỏa thuận
Thông tin cơ bản
Số lượng
1
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Quận Tây Hồ - Hà Nội
Giờ làm việc
Làm theo ca
Làm theo ca
Ngành nghề
Tiền sảnh
Tiền sảnh
Cập nhật
21/05/2022 10:33
21/05/2022 10:33
Mô tả công việc
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Implements the customer recognition/service program, communicating and ensuring the process.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises GSAs/GSC (AYS agents) and runners to ensure prompt and complete resolution of guest calls and requests.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Manages all day-to-day operations.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Quyền lợi được hưởng
- Competitive salary
- Social insurance, health insurance, unemployment since start date
- Accident insurance (24/7 insurance)
- Meal per working shift
- Uniform
- High monthly service charge (Sheraton Hanoi is one of the top rate service charge in Hanoi)
- Year-end bonus & Lucky Money for Lunar New Year
- Year-end party
- Summer outing
- Learning and development career opportunities
- Oversea working opportunities to work at different hotels of Marriott International not only in Vietnam but all over the world
- Join all staff TAKE CARE activities and programs to take care of you (physically & financially), your family & community
- Opportunities to experience 5-star service in Marriott International hotels and resorts all over the world at staff special price
Yêu cầu công việc
- High school diploma/G.E.D. equivalent
- Fluent in English
- 2 years experience in the guest services, front desk, or related professional area, no supervisory experience is required
Yêu cầu hồ sơ
Tải lên từ máy tính
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- K5 Nghi Tam , 11 Đường Xuân Diệu, Quang An, Tây Hồ, Hanoi, Vietnam
- http://www.sheratonhanoi.com/
Perfectly located by the shores of the largest lake of Hanoi and surrounded by beautiful landscaped garden and courtyard, the hotel provides perfect balance between tranquility and convenience. Take in panoramic view of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms an d suites, specially designed to help you relax.
Thông tin liên hệ
- Ms. Phuong Anh - Phòng Nhân Sự