Reservations Agent (Nhân Viên Đặt Phòng)

Hạn nộp: 31/10/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thành Phố Hội An - Quảng Nam

Giờ làm việc
Khác

Loại hình
Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
27/10/2022 13:44

Mô tả công việc

· Responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

· Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head

· Answer Reservations e-mail and process reservation inquiries.

· Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.

· Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist Guest Relation team in obtaining arrival times for VIPs or Special Attention guests.

· Monitor Front Desk reservations made night prior, address any reoccurring issues

· Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.

· Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager

Quyền lợi được hưởng

• Benefits as per Vietnam Law
• Benefits as per Four Seasons policies
• Provided duty meals and uniform
• Professional working environment

Yêu cầu công việc

Previous Reservations and/or Front Office is advanced
English: Listening, reading, writing, and oral proficiency
Good computer skills
Ability to learn, team work
Communication Skills
Strong Customer Service

Yêu cầu hồ sơ

Application form
Notarized CV
Notarized copies of ID card and Family book
Notarized copies of related certificates
Medical certificates (within 6 months)
Full Vaccination of Covid-19
2 photos (4 x 6 cm)

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

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Sắp xếp đánh giá:

Four Seasons Resort The Nam Hải

Theo dõi

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Quy mô:
Khối Hà My Đông B , Điện Dương, Điện Ngọc, Điện Bàn, Quảng Nam, Vietnam
https://www.fourseasons.com
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Resort The Nam Hai: Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for four consecutive years. Embellishing Nam Hai heritage with Four Seasons flair, Four Seasons Resort The Nam Hai is a harmonious ode to coast, culture and community in Vietnam's UNESCO-strewn centre. Located on a private one-kilometre (half mile) stretch on Ha My Beach - hailed by Forbes as one of the best beaches in the world - the Resort is reborn under Four Seasons as a beacon of beauty that reflects the soul of Vietnam's cultural heartland and illuminates the spirit of all who visit: the culturally curious, beach purists, intrepid families, culinary connoisseurs and well-being devotees alike.