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IT Service Desk Technician
- Hạn nộp: 31/05/2024
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Số lượng
2
2
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Làm theo ca
Ngành nghề
IT
IT
Vị trí
Nhân viên
Nhân viên
Cập nhật
19/04/2024 13:22
19/04/2024 13:22
Mô tả công việc
- Taking ownership of incidents and managing them in a logical and methodical manner
- Ensuring all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
- Installing and supporting Windows Desktops in a workgroup or Active Directory domain
- Troubleshooting, diagnosing and repairing or replacing computer hardware
- Troubleshooting, diagnosing and resolving 1st level incidents
- Following network security procedures for the purpose of Adds, removes, and changes for network users
- Documentation and updating knowledgebase
- Establishing and maintaining contact with vendors for support and problem resolution
- Proactively contribute to continuous service improvement through identification of process improvements and problem prevention
- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
- Identifying and recommend solutions for repeat issues or service risks into service management teams
- Ensuring effective management of issues raised via telephone, email, self-service and face to face and handling the resulting incidents or service requests, using agreed incident management and request fulfilment processes
- Conducting IT trouble/incident ticket reviews
- Investigating documentation for resolution of known problems
- Monitoring server and network services and escalating through given workflow procedures
Quyền lợi được hưởng
- Professional and multicultural working environment
- Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
- Big scale project in central Vietnam
- Career Development Opportunity
Yêu cầu công việc
- 2 years of professional IT Support experience desired
- Strong technical knowledge in: Personal computers, printers, and network equipment; Windows WIN 10; MS Office 2013/ 2016 Suite; General network troubleshooting
- Must have excellent customer service skills with an ability to demonstrate patience, tact, and respect
- Effective verbal and written communication skills with an ability to communicate issues and resolutions to all levels of the organization;
- Strong problem-solving abilities;
- Ability to work well under pressure and tight deadlines
- Flexibility and adaptability in a dynamic environment
- Ability to work independently as well as within a collaborative team setting
- Proven track record of continual service improvement and ticket management
- Skilled in first line incident diagnosis and resolution.
Yêu cầu hồ sơ
Directly apply on HotelJob.
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
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Quy mô: 1.000 - 4.999 ![]()
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen Dist., Quang Nam Province, Vietnam-
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http://career.hoiana.com/en
Located on a beautiful stretch of coastline just 30km south of Da Nang, Hoiana has fantastic opportunities and competitive salaries across dozens of professions at every level. Take the next step in your career at one of Vietnam’s most sought-after resort developments.
Quy mô: 1.000 - 4.999 
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen Dist., Quang Nam Province, Vietnam
Thông tin liên hệ
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