Wink Training Manager

Job Summary

The Wink Culture Trainer is responsible for designing, creating, delivering, updating and implementing the hotel learning and development training initiatives that aligned with Wink operations principals and SOPs and to drive the business’s growth strategies. Besides, Wink Culture Trainer is in charge of ensuring that all Quality Assurance Programmes are aligned and updated to Wink direction. They are also strongly focused in building, developing and delivering employee training programs and reports.

The Wink Culture Trainer additionally contributes to the culture of the hotel and overall business through the fostering of communication and cooperation among departments. This position reports to the Area Operations Manager and will work closely with the Wink HQ Operations Manager. They must have a willingness and passion for championing the organizational changes and employee career development.

Responsibilities

• Strong understanding of the Wink’s culture, vision and mission to effectively create the induction/orientation program and training strategies

• Being knowledgeable of different departments within Wink hotel setting

• Leading by example and promoting core values of Wink

• Acting as the first point of contact of all culture learning and development requirements and queries within the organization

• Being responsible for working closely with Area Operations Manager to gain full knowledge then design effective training programs together with relevant supporting materials and colleagues

• Translating and localizing training content from English to Vietnamese and check and update relevancy between the two languages and cultures.

• Ensuring that the format for the operations manuals, policies and SOPs are consistently maintained and updated with the Wink’s overall goals and objectives

• Planning, organizing and delivering the training and development programs for Wink employees for the purpose of increasing individual and organizational performance and also for the purpose of improving employee morale while also enhancing their skills

• Managing individual professional development of potential employees by tracking training progress, building up talent management tools and executing knowledge and evaluating skills

• Adopting a blended approach of training techniques including classroom sessions, on the job training, coaching session and e – learning where applicable

• Tracking training attendance and results in all on-going training initiatives and preparing required reports

• Performing internal audit roles and design appropriate auditing schedules to check the knowledge and skills of employees to evaluate the efficiency and effectiveness from the delivered training

• Building and maintaining relationships and budgets with external training suppliers

- Full contribution of SI, HI and UI on basic salary

- Active, balance and professional working environment

- Productivity focus not time attendance

- 15 days of annual leave

- Fun and playful internal activities 

Work Experience Requirements

• 04+ years’ experience in Training/L&D Assistant Manager or similar role, with 02+ year experience in hospitality industry a plus

• Computer proficient and extensive use in software programs, Microsoft Office and document control

• Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus

• Ability to anticipate needs, think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail

• Track record of management development and a variety of training and development techniques

• Knowledge and experience in food safety, fire evacuation training and safety & security at work practice

• Bachelor’s degree in Hospitality, Business Administration, Education or relevant

• Relevant experience in delivering third party training advisory and solutions a plus

• Track record of management development and a variety of training and development techniques

• Confident presenter and public speaker in dual languages

• Creative thinker with the ability to work on own initiative and iterate best practices

• High degree of stamina, agility and flexibility

• High levels of interaction with all members of staff. Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions

• Familiarity with annual training plan, budgeting and enforcement, human resources and operations procedures

• Knowledge and experience in career coaching and career path planning

Please send your updated CV to email address: Tin đã hết hạn.