Guest Relation Officer

Review arrival lists to welcome guests

Attend to special guests (e.g. VIPs) and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards

• Competitive salary.
  
• Social insurance, health insurance, unemployment since start date.
• Accident insurance (24/7 insurance).
• Meal per working shift.
• Uniform.
• High monthly service charge (Sheraton Hanoi is one of the top rate service charge in Hanoi).
• Year-end bonus & Lucky Money for Lunar New Year.
• Year-end party.
• Summer outing.
• Learning and development career opportunities.
• Oversea working opportunities to work at different hotels of Marriott International not only in Vietnam but all over the world.
• Join all staff TAKE CARE activities and programs to take care of you (physically & financially), your family & community.
• Opportunities to experience 5-star service in Marriott International hotels and resorts all over the world at staff special price.

• High school diploma/G.E.D. equivalent
• At least 1 year of related work experience
• At least 1 year of supervisory experience

Send CV to email:

Tin đã hết hạn

Tin đã hết hạn

Or contact: 02437199000 ( Ext: 7128)