Executive Housekeeper/ TBP Buồng phòng

1. In partnership with the L&D team, constantly train and develop the Housekeeping team including all third party contractors employee’s in line with the departmental standard operating procedures.

2. Maintain a consistent focus on improving the overall flow of housekeeping operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.

3. To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate staff training activities.

4. Foster a winning, solution-oriented work environment, motivating and engaging staff to continuously deliver the best possible service and to provide feedback and recommendations which you must follow up on.

5. Lead department’s daily briefings and monthly employee meetings ensuring all employees are familiar with the correct and updated information relating to all department and hotel related activities in order to carry out their duties effectively.

6. Possess a complete understanding of and at all times adhere to the Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety, including managing work process flows to ensure a safe, productive and injury free work environment for all employees.

7. Drive the positive performance of the Housekeeping team, including completion of performance appraisals, coaching counselling and performance management in conjunction with the Human Resources team.

8. Ensure all team members are aware of all room revenue and department productivity targets and are kept informed of performance results by way of progress charts posted within the department along with regular communication during briefings etc.

9. Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members and implement and manage a process to measure the same.

10. Ensure a consistently high standard of grooming is followed and by you and your team in line with the hotels grooming and presentation guidelines.

11. Actively review guest and employee comments and feedback, communicate this with the team members and implement procedures to enhance guest/employee satisfaction.

12. Have full knowledge of all products and services provided by the property and in the local area.

13. Actively participate in guest and employee events as and when requested.

14. Ensure daily shift handovers are conducted in a professional and constructive manner.

15. Review daily reports to ensure system is being maintained as per company policies and procedures.

16. Manage and coordinate any redecoration or replacement of guest room upholstery, furniture, fixtures and equipment.

17. Inspect all Front and Back of House area’s on a daily basis to ensure cleanliness and presentation standards are maintained.

18. Manage and coordinate deep cleaning and special task schedules, ensuring the product are maintained as per standards.

19. Monitor and reports the upkeep of all assets including FF&E and OS&E to the Executive Assistant Manager.

20. Manage and monitors effective usage of guest room supplies and amenities.

21. Manage and maintain a good understanding of the property management system and ensure the Housekeeping leadership team is conversant in the housekeeping reports and allocation modules.

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies & Opportunities to develop across the world!

Fluent English communication.

Strong in management.

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