Housekeeping Supervisor (Villas) (Casual 6 months)

Essential Duties and Responsibilities 

• Supervise the implementation of housekeeping standards and procedures in relation to:

     o Bedroom service
     o Bathroom service
     o Valet service
     o Cleaning service
     o Linen maintenance

• Recommended changes to these standards and training needs on an ongoing basis

• Maintain a current and thorough knowledge of all housekeeping systems

• Open and close the shift and ensure effective shift hand over

• Distribution and collection of keys

• Management of all incoming and outgoing calls

• Solve employee grievances

• Perform Room allocations

• Perform Room inspections

• Priority arrival rooms

• Liaise with Front Office for guest and hotel requirements

• Ensure guest valet is processed and delivered in a timely manner

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

• Manage all special requests made by guests

• Ensure consistency within the department

• Management of lost property for the hotel

• Ensure you have complete knowledge of room types, layouts and facilities

• Manage storage areas

• Maintain adequate stock levels

• Complete stock takes as required

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Conversant with emergency evacuation and fire procedures

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member

• Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

• Recycles where-ever possible and enforces cost saving measures to staff

• Perform other task assigned based on the hotel needs or requirements

• Competitive salary and benefits
• Opportunity to grow within Accor group
  
• Employee benefit card offering discounted rates in Accor Hotels worldwide
  
• Develop your talent through learning programs by Academy Accor
  
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
  
• Dynamic, professional & open minded working environment
• Annual team building

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to speak, read and write English

• Proficient in the use of Microsoft Office

• Organizational and training abilities

Qualifications

• High School or Diploma in Hotel Administration, Hotel Management or equivalent

Experience

• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

• Type and level of experience required may vary slightly based on size and complexity of operation

Please send your CV to/ Gởi hồ sơ qua email: Tin đã hết hạn