FO Japanese Management Trainee (Japanese speaking / Native Vietnamese speaking)
- Hạn nộp: 30/08/2022
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Hải Châu - Đà Nẵng
Làm theo ca
Tiền sảnh
N/A
03/08/2022 11:03
Mô tả công việc
Job Summary – (Role Summary)
Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
Essential Duties and Responsibilities – (Key Activities of the role)
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Maintains cashier float and ensures accurate daily report of all money received
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest’s request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Accor Loyalty programs.
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
• Is familiar with other Accor hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Accor hotel
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• Performs the audit balances and prepares all works for audit in an orderly fashion
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems
• Maintains exemplary department standards of behavior and appearance and attitude as expected in a Novotel
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
• Endeavors to maintain the high standards of the hotel with particular regard to the importance of A/Club member and other VIP’s and with reference to hotel and to be a health or safety hazard
• Conversant with emergency evacuation and fire procedures for relevant department
• Perform any other task assigned based on Novotel Danang Premier needs or requirements.
Quyền lợi được hưởng
• Competitive benefit package
• Free ticket for entertainment in Bana Hills, Asia park...;
• Discount for all services of Accor
Yêu cầu công việc
Required Skills –
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English
• Proficient in the use of Microsoft Office and OPERA
• Japanese speaking / Native Vietnamese speaking
Qualifications –
• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Yêu cầu hồ sơ
Updated CV
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- Quy mô:
- 36 Bạch Đằng, Hải Châu I, Hải Châu District, Đà Nẵng, Vietnam
- https://www.facebook.com/tuyendungnovoteldn
Conveniently located on Bach Dang Road, on the majestic bank of the Han River. Novotel Danang Premier is set to take its place as Danang’s premier hotel venue for business and leisure travelers to Vietnam 3rd largest city. With the hotel's clever combination of contemporary design, state-of-the-art technology & culinary expertise, Novotel Danang Premier Han River gives Danang a classy touch of world-class comfort and innovative dining. The hotel provides convenient access to popular tourism sights including Sơn Trà Beach, Marble Mountains , Bà Nà Hills and the old city of Hội An. The 35-storey building features 323 Novotel “Next” Rooms, 90 serviced apartments, extensive banquet & meeting facilities, The Square all-day dining, Pier-6 lobby lounge and sidewalk café, Premier Executive Lounge and floors, swimming pool and Inbalance Fitness Club and Spa.
Thông tin liên hệ
- Bộ phận Nhân tài & Văn hóa - Talent & Culture Officer