IT Manager

MAIN DUTIES:

Administration

• To supervise and control staff concerned in the operation of computers.

• To ensure all systems are implemented and running smoothly.

• To be ready and responsible when assigned to perform other duties as designated by superiors

• Refer to operations manual (SOPs) for details if required> :

- MH SOP - IT antivirus 2009

- MH SOP - IT server room access 2009

- MH SOP - IT backup-2009

- MH SOP - Password change & system user control SOP 2011

- Evalpack policy for IT security & etc.

Financial and Revenue Responsibilities

• Responsible for taking care of the computerized systems hardware and software.

• Responsible perform the computer’s maintenance and service.

• To ensure procedures are in place that in the event of any problems encountered in software and hardware, that they are addressed immediately.

• To ensure the physical and logical security of IT system.

• To define and keep updated written incident management policies and procedures where the action to be taken and persons to be contacted in case of an incident are clearly mentioned

• To review all configurations in Front / Back Office software.

• To verify the accuracy of all reports printed out from the system from time to time.

• To modify or rearrange the report when needed.

• To be familiar with Opera and Micros Systems, any system relation

• To strictly perform daily/monthly back up procedures, ensure the successful completion of the process and the safeguard of the backup tapes.

• To perform regular computer audits in the search of un-authorised programs, improper setup or loophole in the security setup.

• To contact / co-ordinate with the contractor / supplier in case of any problems

Training and Human Resources Management

• To plan and organize training for staff in areas concerned with our software and hardware.

• Directly responsible for all Hotel Software.

• To work closely with the Night Auditor, Income Auditor, and Outlet Cashier regarding computers.

• <Refer to operations manual (SOPs) for details if required>

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

• Minimum 3 year experience in the same position