ASSISTANT HOUSEKEEPING MANAGER

Business Performance

• Prepare periodical department budget & forecast, manage all operational costs within budgets

• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable

• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

• Compile and update Standard Operating Procedures for all areas of responsibility periodically

• Ensure that all auditing and reporting standards are conveyed to staff and adhered to

• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner

• Conduct quality control inspections of all areas of the hotel and share results with the team

• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning

• Conduct monthly Staff Meetings and daily briefings with Operational Managers

• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies

• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service

Team Management

• Interview, select and recruit Housekeeping employees

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

• Manage organization and cleanliness of departmental areas by conducting weekly walk through

• Perform other duties assigned by the Management

• Thẻ phúc lợi dành cho nhân viên cung cấp mức giá chiết khấu tại Accor Hotels trên toàn thế giới.
• Phát triển tài năng của bạn thông qua các chương trình học tập của Academy Accor.
• Phụ cấp ăn trưa, gửi xe miễn phí tại hầm gửi xe của khách sạn.
• Làm việc 5 ngày/ 1 tuần.

• Graduated from high school/high school
• Additional certificate(s) from a reputable Hotel Management school would be an advantage
• Desire to be trained from Supervisor to Manager position
• Excellent reading, writing and speaking English
• The ability to speak other languages and a basic understanding of the local language will be an advantage
• Good working knowledge of MS Excel, Word and PowerPoint
• High level of professionalism with good human resource management and business acumen