Sales Manager (Quản lý Kinh doanh)

Report to:

• Solid line reporting to the General Manager

• Dotted line reporting to Director of Sales (corporate segment)

Duties and Responsibilities:

• To systematically and efficiently call on prioritized accounts in your assigned territory and report findings and opportunities to the Director of Sales.

• To define and target key accounts in your assigned territory, utilizing the Delphi database and develop appropriate and effective sales solicitation strategy with the staff assigned to you.

• To review guestroom and function rooms blocked by you and your assigned staff weekly to ensure that all business on the books is “live” and traced, tracked for confirmation.

• To continuously add and update the perpetual database of local group, catering and conference leads and ensure implementation of an efficient and targeted acquisition program.

• To entertain potential and current customers based on business priorities.

• To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication. 80% of own time to be dedicated to direct acquisition activities, individually or with Sales team.

• To review Business Development files to ensure correct booking procedures, including group room and meeting program history, contractual agreements, room block analysis, etc.

• To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.

• To attend monthly credit meetings, with Executive Committee Members, ensuring that all necessary follow up is presented in a concise and efficient manner.

• To ensure that all sales contracts follow the established Hotel Policies & Procedures and are based and sound commercial judgment.

• To ensure that the Business Development team projects a warm, professional and welcome image.

• Private Insurance for managerial levels

• Accident Insurance (24/24)

• Social welfare

• “Star Stay Program” with discounted rates in Fusion

• Food & Beverage discount for STARs/family/friends

• Officer Checks

• Phone allowance

• Using Hotel Facilities

• Minimum of 3 years and above of experience in a similar capacity with proven track records, prefer work in hotel industry before.

• Corporate Background (City Hotel)
• Age 25-35
• Onboarding date: ASAP

• Strong interpersonal and negotiation skills

• Good communication and customer contact skills

• Ability to work well in stressful & high-pressure situations

• A motivator & self-starter

• Well-presented and professionally groomed at all times

• Diploma / Degree in Tourism / Hospitality Management

• Excellent reading, writing and oral proficiency in English language

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