Airport Representatives/ Nhân viên đón tiễn khách tại sân bay

Hạn nộp: 29/11/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Huyện Điện Bàn - Quảng Nam

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
04/11/2022 15:13

Mô tả công việc

Coordinate and assist transportation requirements of guest
Treat all guest in a polite and courteous manner at all times
Give complete cooperation to any guest requiring assistance in a prompt, caring and helpful manner
Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide a personalized service
Ensure a paging board is displayed to identify the guests arriving at the airport
Ensure that you are having the daily arrival and departure report in order to monitor guest movement
Maintain an in-depth knowledge on all products, services and excursions including timings and pricing.
Give all the Resort facilities information to the guest and offer your assistance in any of their request
Liaise closely with the Guest Relations Officer and Chief Concierge in order to coordinate guest transportation

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality.

Adhere to hotel policies and procedures:

Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Communicate effectively with guests, co-workers and the manager.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
At all times projects a favourable image of the Hotel to the public.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Attends work on time as scheduled.
Follows safety and security rules and procedures.

Quyền lợi được hưởng

Competitive salary and benefit package
Learning and development within Radisson Hotels Group
Internal Careers Advancement
Company shuttle bus
Uniform & duty meals

Yêu cầu công việc

A minimum of 1 years of guest relation experience in service industry
A degree or diploma in Hotel Management or equivalent
Fluent in the English language
Knowledge of Opera system
A passion for delivering exceptional guest experiences
Well-presented, organized and calm personality
Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week

Yêu cầu hồ sơ

Updated CV with full information of working experiences, education history, personal information and photo to send to email address Tin đã hết hạn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

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Radisson Blu Resort Hoi An

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Quy mô:
Khối 1, Phường Điện Dương, Thị xã Điện Bàn, Tỉnh Quảng Nam, Việt Nam
https://www.radissonhotels.com/en-us/hotels/radisson-blu-resort-hoi-an
Radisson Blu Resort Hoi An is your ideal beachside getaway nestled right at the water’s edge of Ha My beach and just a short drive from both Hoi An and Da Nang. Nurture your mind, body, and soul at our on-site spa, discover a range of activities including cycling, beach volleyball, tennis, and yoga, or hang out at the Zone entertainment center. For the little ones our Kid’s Club offers exciting activities. Refresh yourself with a dip in one of our 3 outdoor swimming pools or at the beach. Take your pick of 4 on-site restaurants and two unique bars – poolside or rooftop, you decide! Radisson Blu Resort Hoi An features 675 spacious rooms and suites, and 66 stylish villas. Combining local decor and contemporary designs, each space is designed for your comfort. Find your perfect base to unwind beachside, complete with free Wi-Fi and individual balconies with views overlooking the sea, pool, lush gardens, or the local village. In our villas, we welcome small pets for a nominal fee.