Guest Service Supervisor

POSITION SUMMARY:

Lead and supervise of the front desk function to achieve the highest possible guest satisfaction to hotel guests.

RESPONSIBILITIES:

- Greet and welcome both hotel and Residence guests upon arrival.

- Register guests into the computer, verifying reservation, address, and credit information.

- Promote the Wyndham Rewards Program and provide recognition and benefits to all present members.

- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.

- Cash checks and exchange currency for guests.

- Supervise the guest service agents, ensuring the correct sequence of events for proper registration and checkout of guests.

- Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.

- Provide ongoing training and support to front desk agents.

- Issue key to and control entrance of safety deposit boxes.

- Post miscellaneous charges as requested.

- Maintain all front desk related equipment and a par stock of supplies.

• Attractive salary - Meal's Allowance
• Accomodation.
• Social Insurance as Viet Nam Labor Code.
• Others benefit as law.

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.

- Good Interpersonal Skills.

- Proficient in the use of Microsoft Office and Front Office System.

- Problem solving and organizational abilities.

- Good Leadership skills.

- Fluent in English.

EDUCATION / CERTIFICATES / EXPERIENCE:

- Diploma or Vocational Certification in Hotel Management, Business Administration or related field.

- 1 years experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.