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RESTAURANT MANAGER

  • Hạn nộp: 30/09/2022
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Giờ hành chính
Ngành nghề
Ẩm thực
Cập nhật
18/08/2022 11:27

Mô tả công việc

Position Overview

Ensure that the restaurant operates efficiently and profitably while maintaining its good reputation and ethos. You'll coordinate a variety of activities, whatever the size or type of the outlet, and are responsible for the restaurant's business performance, quality standards and health and safety.

Carry out Duty Management shifts accordingly DM ROTA and business needs (* if applicable)

Main responsibilities

Duties

• Attend and actively participate in Food and Beverage meetings respecting the confidentiality of issues that may be discussed formally or informally.

• Manage the service of food and beverage within the restaurant / bar, mini bar and, where required, conferencing and outside catering.

• Ensure cleaning and maintenance of outlets, work areas, tableware, utensils and other materials and equipment used by restaurant / bar.

• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.

• Coordinate between restaurant / bar and other relevant departments to ensure that preparations for conferences involving restaurant / bar.

• Assist in the preparation monthly restaurant / bar reports, commenting on key performance indicators and action taken to keep on target.

• Management and guidance of outlet staff under control, namely Shift Leaders and Captains.

• Prepare weekly forecasts for restaurant / bar, mini bar and roster staff accordingly.

• Ensure constant liaison with the Conference Sales Manager and Conference Coordinators.

• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.

• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

• Maintain currency of RSA certification, amendments and updates and adhere to RSA principles.

Talent & Culture Responsibilities

Assist the (Department) Management Team in the following:

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.

• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.

• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

• Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.

• Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.

• Implement Accor training initiatives with particular emphasis on coordinated and structured on job training aligned with service standards and service procedures.

• Develop and implement with Shift Leaders and Captains, strategies to minimize staff turnover.

• Appraise staff performance utilizing the Accor performance review system; ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.

• Ensure staff presentation is consistent with Hotel staff handbook; uniforms correctly presented; name badges worn.

• Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.

• Recruit staff that are technically skilled or have potential to be through training, and have a natural inclination towards customer focused service.

• Ensure all staff under direct supervision are managed in accordance to the Relevant Award.

• Ensure the employee Department Induction program is completed within 4 weeks.

Health & Safety

• Notify you Manager of any reason you may not be capable of performing your tasks safely.

• Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.

• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.

• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.

• Attend and actively participate in all WH&S training required of you by the Hotel.

• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.

• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.

• Work cohesively in conjunction with the hotel’s rehabilitation program, as required.

• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.

• Be fully conversant with departmental fire and evacuation procedures.

Systems & Procedures

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.

• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.

• Complete all duties, and ensure a concise hand over.

Customer Relations

• Provide efficient, friendly and professional service to all guests.

• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if difficulties arise.

• Work together with trust so that colleagues and management meet the goals of the department/Hotel.

• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

• Achieve a level of service quality and professionalism that consistently meets and preferably exceeds the expectations of guests.

• Attend to major operational problems and needs promptly including customer complaints, enquiries and requests. Practice positive problem solving in all aspects of customer service.

• Answer all correspondence and enquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.

• Maintain staff focus on ‘the Customer’s need’, individualizing and personalizing service where possible, encourage staff to use initiative.

• Encourage customer feedback regarding product and services in the Hotel. Listen to and take action on this feedback.

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.

• Abide by Accor policy on EEO and Harassment in the workplace.

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.

• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.

• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

• Ensure neat, clean and functionally operating outlets are presented at all times.

• Manage the Hotel’s assets in all areas to protect their long - term investment value.

• Treat complaints of harassment and discrimination promptly and confidentially.

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy

• Report any loss or damage to Hotel, guests or staff assets on the appropriate incident report form.

• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Quyền lợi được hưởng

  • Làm việc trong môi trường năng động, có nhiều cơ hội thăng tiến và phát triển bản thân
  • Tham gia đầy đủ các chế độ BHXH, BHYT, BHTN theo quy định của pháp luật
  • Ăn ca tại canteen
  • Tháng lương 13
  • Đồng phục được cấp phát và giặt là tại khách sạn
  • Hưởng phí phục vụ hàng tháng
  • Khám sức khỏe định kỳ hàng năm
  • Bảo hiểm AON bảo vệ rủi ro tai nạn 24/7
  • Thưởng và tăng lương cuối năm dựa trên đánh giá hàng năm
  • Tham gia các chương trình đào tạo của khách sạn và tập đoàn Accorhotels
  • Chương trình tiệc nhân viên hàng quý, du xuân, du lịch hè
  • Ưu đãi lớn khi sử dụng dịch vụ tại tất cả các khách sạn trong tập đoàn Accorhotels

Yêu cầu công việc

• Diploma or degree in hospitality – food & beverage, professional hospitality degree or hospitality management school and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills

• At least 5 years' experience in the sector and impeccable knowledge of F&B professions

• Computer literate

• Fluent in the national language, Business English (and a 3rd language would be a plus)"

- Team spirit

- Guest oriented, outgoing and service minded

- Flexible

- Responsive

- Leadership

- Well organised

- Decisive - Autonomous - Entrepreneurial

- Excellent presentation

Yêu cầu hồ sơ

Ứng viên quan tâm vui lòng gửi CV (kèm ảnh) với tiêu đề (họ và tên) _ Vị trí ứng tuyển về địa chỉ email: Tin đã hết hạn hoặc nộp đơn ứng tuyển trực tiếp theo mẫu của khách sạn tại phòng Nhân sự, Mercure Hanoi la Gare, 94 Lý Thường Kiệt, phường Cửa Nam, quận Hoàn Kiếm, Hà Nội. Mọi thắc mắc xin vui lòng liên hệ Ms. Trần Uyên  024.3944.7766 ext. 6022 
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Sắp xếp đánh giá:

  • Quy mô:
  • 94 Ly Thuong Kiet Street, Hoan Kiem District, Hanoi, Vietnam
  • https://mercure.com
  • Khách sạn Mercure Hanoi La Gare là khách sạn 4 sao thuộc tập đoàn Accor chính thức đi vào hoạt động ngày 1 tháng 9 năm 2009. Tọa lạc tại vị trí trung tâm Hà Nội, với kiến trúc kiểu Pháp và đội ngũ nhân viên chuyên nghiệp, thân thiện, Mercure Hanoi La Gare cam kết đem đến cho khách hàng những dịch vụ tốt nhất. Tại Mercure Hanoi La Gare, nhân viên được làm việc và đào tạo theo tiêu chuẩn của tập đoàn Accor, một trong những tập đoàn hoạt động trong lĩnh vực khách sạn lớn nhất thế giới. Chúng tôi mong muốn mang đến cho nhân viên không chỉ là một công việc làm hàng ngày mà đó còn là sự định hướng nghề nghiệp lâu dài. Nếu bạn đang tìm kiếm một công việc mới, hãy liên hệ với chúng tôi để biết chi tiết về các vị trí công việc Mercure Hanoi La Gare đang tuyển dụng.

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