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Front Office Manager (Quản lý Tiền sảnh) at Novotel Ha Long Bay (Vietnamese speaking)

  • Hạn nộp: 25/01/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Thành Phố Hạ Long - Quảng Ninh
Giờ làm việc
Khác
Ngành nghề
Tiền sảnh
Cập nhật
19/12/2022 08:15

Mô tả công việc

  • Monitor front office personnel to ensure guests receive prompt, cordial attention.
  • Ensures that the guest journey runs smoothly and timely
  • Conforms to and enforce policies and procedures as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
  • Supervise the FO team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
  • Supports, trains, supervises Front Office: Guest Relation, Cashier, Club Lounge, Concierge team
  • Drive upselling, VIPs , guest data and loyalty programs.
  • Develop high quality relationship with guest.
  • Perform any other duties.

Quyền lợi được hưởng

  • Attractive local package
  • Joining an iconic property in a historical site.
  • Develop your talent trough learning programs by Accor Academy.
  • Employee benefit card offering discounted rates in Accor Hotels worldwide.

Yêu cầu công việc

  • Proven working experience as an FOM or relevant experience.
  • Excellent knowledge of Guest service, Opera system
  • Have strong ability to handle and drive Guest experience
  • Anticipation in organization efficiency
  • Strong leadership skills
  • Fluent in English both written and oral
  • Professional appearance and able to work under pressure
  • Remain positive, focus and creative
  • Excellent problem-solving ,interpersonal and communication skills
  • Able to manage the operation, provide training and procedure
  • Required language(s): Fluent in Vietnamese and English (additional language will be an advantage)
  • Ability to multi-task and work in a high-volume atmosphere.

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô: 500 - 999
  • Yen Tu Special Nation Relic, Uông Bí, Quảng Ninh Province, Vietnam
  • https://www.legacyyentu.com/
  • Legacy Yen Tu - MGallery Boutique hotels with personality for a remarkable travel experience Prepare to be mesmerised in the heart of Truc Lam Zen Buddhism with Legacy Yen Tu, MGallery by Sofitel. Located in Uong Bi City City, within just one hour's driving from Ha Long Bay and Cat Bi Airport, its 13th-century design sets the scene for your holiday, meditation or incentive trip. The hotel is at the foot of Yen Tu Mountain, opposite Yen Tu Village with trekking and spiritual activities available. The entire hotel is designed with breath-taking elegance, featuring the historical, cultural and spiritual heritage of Tran Dynasty through traditional craftsmanship. Guests can indulge in a delightful selection of Vietnamese and international cuisine at Tho Quang Restaurant and Thien Quan Bar, or relax within the charming ambiance of Am Tue Tinh Wellness. The scared Yen Tu Mountain is the cradle of Truc Lam Zen Buddhism in Vietnam inherited the rich culture and historical spirit since Tran's dynasty. This is a ideal place for trekking as well as spiritual tourism with natural forest and beautiful landscape.

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