Hoteljob MV: "Tôi Là Nhân Viên Khách Sạn": Xem Ngay

Hoteljob.vn ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)

1140 400
30338 1

[Melia Vinpearl Da Nang Riverfront] Guest Experience Manager

  • Hạn nộp: 20/11/2022
  • Mức lương: 12 - 20 triệu

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Sơn Trà - Đà Nẵng
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
N/A
Cập nhật
09/11/2022 11:17

Mô tả công việc

1. Guarantee the product and service standards, and Brand Image in the hotel (implantation and control).

2. Prepare an action plan on the results of the Mystery Guest, with Heads of Department and General Manager.

3. Analyse the results of the customer satisfaction (ReviewPRO).

4. Prepare an action plan on the results of the customer satisfaction, with Heads of Department and General Manager.

5. To give inductions and re-inductions to the staff.

6. Guarantee the staff knows and transmits to the customer the Service Culture (implantation and monitoring of culture, operating procedures, story telling, Brand phraseology).

7. Take care of the online reputation of the hotel, on the websites and OTAs (analysis of comments, to promote the comments by the customers and reply).

8. Keep in contact directly with the customers

9. Participate actively to design the strategy to increase additional incomes (upselling).

10. To ensure the achievement of goals related with customer 360:

11. To look after the attraction and monitoring of the MeliaRewards customers at the hotel and ensure the delivery of their benefits.

12. To deal with all customer complaints (during and post stay).

13. Adapt the sensorial experience at the hotel, following the Brand guidelines, to promote the other revenues creating good environments that will generate the customers to stay and consume (music, aromas, decoration, illumination, personality and control other physical aspects).

14. Assigning amenities to VIP clients (according to personal preferences).

15. Rooms Supervision (random and VIP) + Event Rooms (setup of the meeting room).

16. Manage the customer requests and monitoring the Serviexpress/ Meliá Conecta/ SOLutions/House Service/Guest House Center /ME for YOU or Guest Service line.

17. Manage the external communication plan (hotel channel, check in, lobby screen, digital frames, etc.).

18. Manage the internal communication plan (Briefings, Flash Training, departmental meetings, etc.).

19. Promote, coordinate and implant ideas to improve the sustainable development and to increase the social contribution, inform to the customers through different channels.

20. Promote and support the Recognition Plan of the hotel.

21. Give support to the General Management of the hotel (Manager on duty, specific projects, pilot projects, etc.).

22. Supervise the activities department (depending on the Brand).

23. Guarantee the best customer experience at The Level/Red Level/ME+/Royal Service (pre-arrival call, food offering, etc.).

Quyền lợi được hưởng

Open for discussion

Yêu cầu công việc

2 years in a similar position in hotels with similar stars and services.

Hotel operations.

Public Relations and Customer Service.

Permanence in the company for two years or more.

Yêu cầu hồ sơ

Ứng viên quan tâm vui lòng liên hệ:

- Email: Tin đã hết hạn

- Số điện thoại: Ms Nhàn: 0775 507 007

Chia sẻ:
Tải lên từ máy tính

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • Đảo Hòn Tre , phường Vĩnh Nguyên, Nha Trang, tỉnh Khánh Hòa, Vietnam
  • “Melia Vinpearl” is a cooperation between Spain’s famous hotel group Meliá Hotels International and Vietnam’s leading resort and entertainment brand Vinpearl, aiming to become one of the leading hotel brands in Vietnam. "Melia Vinpearl" currently has a total of 12 hotels and resorts in operation of Vinpearl stretching from Hai Phong to Tay Ninh. The cooperation with Meliá Hotel Group is part of the strategic orientation of enhancing and internationalizing vinpearl brand in the field of hospitality and resort. The cooperation with Meliá Hotels International is part of Vinpearl’s strategy to advance and internationalize the brand in the hospitality field. This perfect combination will bring about the opportunities for domestic and foreign tourists to enjoy diverse experiences through Vinpearl’s signature local “all-in-one” complexes and world-class standard services by such an internationally prestigious hotel brand.

Thông tin liên hệ

  • Nhân Sự - Ban nhân sự vùng

Mã QR giới thiệu