Operations Executive Assistant Manager

Job Purpose

The Operations Executive Assistant Manager will plan, organize, direct and coordinate activities of the operations in conjunction with the Director of Operations/ General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the hotel.

Primary Responsibilities

• Creating long-term plans and initiatives to accomplish hotel goals efficiently.

• Overseeing day-to-day activities within hotel and Supervising team from different departments and provide constructive feedback

• Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions.

• Identify and address problems and opportunities for the hotel.

• Ensure all operations carried on in an appropriate, cost-effective way and follow hotel standards.

• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.

• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management

• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes

• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

• Accomplish operations and organization mission by completing related results as needed

• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

• Communicate all operating policies and/or issues at department meetings

• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses

• Represent the Brand in projecting a credible image to the market, residents and colleagues alike

• Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines

• Support Sales & Marketing team to designing plans to meet sales targets, developing and cultivating relationships with clients and evaluating costs to determine their products' pricing when selling to customers.

• Supporting sales strategy and performance and will be closely aligned with the sales leadership team.

• Build and maintain relationship with Sales Accor worldwide.

Will be discussed in the interview

• Bachelor’s Degree from a reputable hospitality school preferred

• Minimum 2-3 years of operational management experience with strong Rooms background or at least 2 years of experience in a similar capacity

• High degree of professionalism with strong understanding of hotel operations and business acumen

• Excellent reading, writing and oral proficiency in English language

• Ability to communicate in a local language where the hotel operates is desirable

• Strong working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Communication skills for all levels of staff/guests, confident, clear English

• Interpersonal skills to deal with guests and staff issues

• Confidently able to resolve problems and make decisions

• Leads to constantly improve the guest service experience

• Leadership skills developed – collaborative, enabling, and entrepreneurial

• Career focused, wanting to grow and develop, self-driven

• Apply to via hoteljob.vn
• Submit CV to email: Hb2r4-hr4@ accor.com or Hb2r4-gm2@ accor.com ( please delete the space after the @ character)
• Tel: 091 763 5788 (Mr.Linh)

*Note that ONLY shortlisted candidates will be contacted.