General Manager - Vung Tau

The General Manager is responsible for coordinating all phases of group meeting/banquet functions held in SBC; coordinate these activities on a daily basis; assist clients in program planning and menu selection. Manage cost of F&B.

Solicit local group Food & Beverage business; maintain the services and reputation of SBC and act as a management representative to group clients.

Financial returns:

• Understand the outlet’s target and strive to achieve it.

• Making sure all equipment is in good working condition.

• Monitor all costs and recommends measures to control them.

• Ensure all the breakages reports are followed and identify how can we reduce breakages.

• Be responsible for saving SBC asset/ energy/ water/ chemical and propose the saving ideas to management.

• Understanding departments and SBC’s product, and upsell to the guest, or recommend SBC’s products to the guest.

• Report Lost and Found immediately to Security

People:

• Plan for future staffing needs

• Training plan

• Recruit in line with company guidelines

• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

• Conduct probation and formal performance appraisal in line with company guidelines

• Maintain up to date staff records and approves leave requests etc

• Coach, counsels and disciplines staff, providing constructive feedback to enhance performance

• Regularly communicates with staff and maintains good relations

• Establish efficient work schedules in line with labor codes

Financial Responsibilities:

• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

• Participate in the preparation of the SBC’s Strategic Plans, budget’s meeting, P&L meeting.

• Establish and interprets key performance indicators to manage the department, consistently takes into accounts financial implications of business decisions and recommendations

Guest experience:

• Perform Brand’s Services behaviors in daily operation basic towards the guests

• Develop and update department SOPs (standard Operation Procedure), JD (Job description) and implement it to enhance the guest experience

• Ensure the Guest Love target are met

• Feasibility on the operation during the peak hours

• Understand the digital marketing views and impact

• Assist with establishing and developing a highly motivated, pro-active F&B team with the highest ethical standards that delivers a cost effective and quality oriented service product.

Responsible business:

• Be responsible in keeping our property safe and secure.

• Ensure consistency in quality of service provided in all F&B Outlets meet the minimum standards of SBC.

• Walk all F&B front and back of the house areas on daily basis. Notes any shortcomings and take appropriate actions.

• Daily communication with the Culinary dept to ensure food prepared are of the agreed standards and consistent all the time.

• Ensure consistency of quality, taste, presentation, temperature of beverage served in all F&B Outlets.

• Ensure maximum creativity in all wines, cocktails and mocktails presentation.

• Ensure application of procedures and regulations to staff concerning hygiene (HACCP) / fire and life safety / emergency procedures.

• Review daily financial reports.

• Plan of budget / forecast / CAPEX / P&L .

• Share information from Executives Committee with F&B team.

• Conduct daily F&B briefings, weekly F&B Meetings and other scheduled meetings for F&B department.

• Maintain proper and adequate controls are in place specifically over purchase orders and requisitions.

• Review F&B cost analysis to maintain in line with budgeted and forecasted figures.

• Plan future business strategy and review ongoing action plan progress.

• Enjoy the welfare regimes according to the Law of the State: Payment of social insurance, health insurance, unemployment insurance....

• 13th month salary; Year-end PMS;

• Lunch / phone / personal laptop support;

• Periodic health checkup;

• Enjoy incentives when using services of NovaGroup;

• Professionally trained, with many career development opportunities;

• A civilized and fair working environment...

• 5+ year experience as the same position.

• Advanced understanding of all full-service restaurant operations.

• Comfortable working in a fast-paced environment.

• Ability to coach, train and motivate employees.

• Performance Management, Staffing, Management Proficiency, Coordination, Coaching, Developing Standards, Financial Planning and Strategy, Process Improvement, Decision Making, Strategic Planning, Quality Management.

• Hồ sơ nhận việc sẽ thông báo rõ khi đạt yêu cầu tuyển dụng
• Mọi thắc mắc vui lòng liên hệ: 0982 385 198