Restaurant Hostess

• Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management. Maintains accurate recording of all reservations and ensures that special preferences are logged and communicated to relevant colleagues to provide

• Maintain an up to date knowledge of the hotel daily services, activities, promotion and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

• Be the champion of hotel offerings, all outlet menus and special promotions. Actively upsell or cross-promote special offers within the hotel to maximize revenue generation for the hotel.

• Engage guests in waiting with regards and provide more information of the property services and area attractions/offerings.

• Ensures smooth running of the outlet by managing customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and operating standards.

• Escort and seat the guests at their table before handing over to the station server.

• Actively listen and respond positively to guest questions, concerns, and requests.

• Update and print menu periodically to ensure they are current, clean, plentiful, and wrinkle-free or as directed by managers, ensure to follow Forbes standards.

• Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.

• Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.

• Recognizes the importance of LQA and Brand standards as to deliver excellent audit and service performance.

• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support

• Maintain confidentiality of proprietary materials and information.

• Adhere to company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

• Performs opening and closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

• To be champion of Loyalty Program, up to date all special promotions applied. Actively upsell or cross-promote special offers within the hotel to maximize revenue generation for the hotel and maximize guest’s benefit of being in the Loyalty program

• High school Graduation (minimum

• Additional certification(s) in Food & Beverage will be an advantage

• Experience in restaurant or hotel will be an advantage

• Good reading, writing and oral proficiency in English language

• Experience in Micros, MC, MS Office will be an advantage

• Good communication and customer contact skills

• Good communication of English

• Good interpersonal skills with ability to communicate with all levels of employees

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Good presentation and influencing skills