Cost Controller

POSITION SUMMARY

Perform physical inventories for the food and beverage and retail areas as required. Perform routine analysis on product mix/margin and guest preference information to help the operations staff understand the impact of their merchandising efforts on revenue. Assist with inputting prices, menu changes and user changes in the point of sale (POS) system. Input receipt of all food, beverage and non-food products into the inventory and into the receipt part of the purchasing system. Investigate all measurement unit issues and noticeable price variances as required. Update all inventory requisitions through the inventory and purchasing system. Assist in the calculation of potential cost of sale ratios. Maintain master cost files and receipts. Perform random checks to verify all products are stored appropriately and secured.

Follow all company policies and procedures; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested.

CRITICAL TASKS

General Cost Control

• Perform physical inventories for the food and beverage and retail areas as required.
• Perform routine analysis on product mix / margin and guest preference information to help the operations staff understand the impact of their merchandising efforts on revenue.
• Assist with inputting prices, menu changes and user changes in the point of sale (POS) system.
• Input receipt of all food, beverage and non-food products into the inventory and into the receipt part of the purchasing system.
• Investigate all measurement unit issues and noticeable price variances as required.
• Update all inventory requisitions through the inventory and purchasing system.
• Assist in the calculation of potential cost of sale ratios.
• Maintain master cost files and receipts.
• Perform random checks to verify all products are stored appropriately and secured.

Computers/Software

• Use computer systems and software packages to input, access, modify, store, or output information
• Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Assists Management

• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
• Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
• Verify that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Assist management to verify that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
• Coordinate tasks and work with other departments to promote departmental efficiently.
• Promote employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Maintain awareness of undesirable persons on property premises.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested.

• High school diploma/G.E.D. equivalent
• At least 3 years related work experience
• No supervisory experience is required

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