Korean Speaking Guest Relation Officer

• Welcome guests during check-in and giving a farewell to guest while checkout.
• Organize the airport pick up in coordination with the driver
• Pre-check in guest prior to arrival, ensure on arrival guest is swiftly and promptly checked in without delay.
• Deliver welcome letter prior to guest arrival and ensure that room is set up correctly and everything is in good condition e.g. AC
• Check VIP arrival rooms and ensure room is perfect coordinate with HSK if room is not ready by 12.00pm
• Ensure through knowledge of hotel facilities, escort the guests to the room and explain in brief and functions within the room.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the Hotel, city as well as the competition.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Maintain guest lockers for safe custody.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
• Good command of the English language is essential, both written and verbal
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Must be able to work shifts - days, evenings, weekends and holidays.
• Ability to relate well to Hotel guests and employees.
• Every day choose at least 3 guest except VIP’s, Long Staying guest to give personal service on the basis High paying guest.
• Get more review 5* on trip advisor by talking & approaching with guests as much as we can
• .Personable, enthusiastic, self-motivated and able to work independently.
• Observant, discriminating and detail-oriented
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal and organizational skills.
• Able to work morning, evening, weekend, holiday, and overnight shifts.

- According to the general policy specified in the labor law

- Other benefits according to company policy

- Have good appearance

- Energetic, enthusiastic, honest.

- Good communication in Korean

- Good problem-solving skills.

- Have a professional degree, certificate or graduate major related to the tourism or service industry