Quản lý Bộ Phận Spa & Giải Trí/ Spa & Recreation Manager

Spa - Job Responsibilities

• Adhere to the Spa Policy & Standard Operating Procedures manual.

• Act as an Ambassador for the spa and hotel brand for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.

• Manage the operations and efficiency of the spa facilities.

• Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.

• Establish proactive strategic initiatives for the spa to help market the overall offers / products.

• Maintain extensive knowledge of competitors, including locations, product offerings, pricing, promotions, and sales techniques.

• Carry out any other duties and responsibilities as assigned by the hotel team.

• Protect the rights of the property at all times.

Recreation - Job Responsibilities

• To oversee the water sports and recreation areas (and kids club if applicable).

• Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.

• Maintain strong relations with third party operators.

• Manage the operations and efficiency of the water sports and recreation areas.

• Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.

• Support strategic partnerships if relevant to drive awareness and guest experience.

• Administrative duties.

• Training and coaching of new colleagues.

• Guest quality training and leading frontline guest engagement.

• Carry out any other duties and responsibilities as assigned by the hotel team.

• Protect the rights of the property at all times.

Administrative Responsibilities

• Assist in the development and implementation of financial budgeting and analysis for the departments within the facility.

• Provide monthly budget and forecasts when requested.

• Responsible for staying within the allocated budget from cost and maximising profitability.

• Establish reliable systems to track all internal inventories for the department and report any variances.

• Approval of payroll hours and hotel administered service charges / gratuity reports.

• Generate and review daily / monthly facility and productivity reports including monitoring schedules.

• Review / approve purchase requisitions and all invoices before transactions. Control the cost of goods purchased, services supplied and labour necessary for the sales and production ofour products and services.

• Maintain warrantee and service agreements on all equipment and work with engineering to resolve any malfunctions and initiate repair.

• Submit monthly reports using the spa performance reporting tool to the property and corporate teams.

• Report any maintenance requirements of the spa and recreation.

Details will be discussed during the interview

• Participating in Social insurance and Health insurance according to regulations. / Tham gia BHXH và BHYT theo quy định.
• Meal allowance / Phụ cấp cơm ca
• Standard working mode of Accor Corporation/ Chế độ làm việc theo tiêu chuẩn của tập đoàn Accor

Knowledge and Experience

• Diploma from a reputable Hospitality Management / Culinary school preferred

• Additional certification(s) in Food & Beverage will be an advantage

• Minimum 5 years of experience in managing food production & culinary operations in a hotel gained from working in key cities / resorts destinations globally

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

• High degree of professionalism with sound human resources management and business acumen capabilities

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

- CV/ Sơ yếu lý lịch

- Potrait Photo /Ảnh 3x4

- Certificates/ Bằng cấp, chứng chỉ

- Notaried ID Card/ Căn cước công dân photo công chứng

- Health check / Giấy khám sức khỏe

- Criminal Record / Xác nhận hạnh kiểm