Korean Guest Relation Manager/ Executive

1. Focus on the guest's needs and requirements and ensures that they are being fulfilled; implement various strategies that will help in improving the resort facilities; eventually lead to an increasing number of customers; make sure that effective guest strategies are designed so that exceptional services can be provided to the guests.
2. Oversee all guest services, including Front Office, Sales & Marketing, Animation, Spa, Food and Beverage etc…to ensure quality and guest satisfaction.
3. Ensure all guests are courteously, cordially and efficiently handled with special attention.
4. Act as the management representative for the Resort to ensure complete guest and patron satisfaction.
5. Cooperate with Front Office Manager and related departments (Sales & Marketing, Animation, Spa, Food and Beverage and other departments), making business plans, programs, decisions, taking into account the Resort’s philosophies, standards and procedures.
6. Conduct the duties in a courteous, safe and efficient manner, in accordance with the Resort’s policies and procedures, ensuring that a high level of service is maintained.
7. Ensure maximum positive guest experiences; work as a team to deliver a product to our guests that exceeds their expectation; maximize profitability of each group for the Resort.
8. Maintain a detailed knowledge about the Resort's services and hours of operations.
9. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development; be good understanding about the Property Management Software (PMS).
10. Take reservations using the resort reservation system, ensuring maximum occupancy and rates are obtained.
11. Check guests in and out, including preparation of guest bills and authorizing payments.
12. Responsible for cash handling including float and banking.
13. Deal efficiently with day to day billing and guest service queries.
14. Report anything considered a health and safety hazard.
15. Lobby duty plays a key role in the success of the movement of our guests around the resort.
16. Prevent abuse and/or destruction of the Resort property.
17. Be flexible at all times in order to cover the unexpected needs of the Resort and outlets.
18. Know all safety and understand emergency procedures and how to act upon them; understand accident prevention policies.
19. Know cash handling procedures; file and post all changes to guest master and ledger account.
20. Anticipate and intervene in all incidents of guest dissatisfaction and attempt to satisfy all such guests within the Resort’s policy.
21. Do service recovery procedures; keep a track of the inventory supplies and make requisitions according to the requirements; keep updated reports on the relevant data so that it can be presented during the meetings or whenever requested.
22. Use available information, plan and control both the preparation of future shifts and effective communication to the team.
23. Train new Guest relation personnel; oversee and assist the staff in providing better customer services and resolve the customer complaints as well as attend to their special requests.
24. Keep tabs on the availability of the staff, especially during the peak season and make subsequent arrangements for hiring the new staffs and training them according to the requirements.
25. Perform other duties assigned by the Resort Management Board.

Will be discussed in the interview

Interested candidates can submit applications (Resumes clearly stating work experience /certifications and qualifications) to the Human Resources department:

Option 1: Send CV at this post of hoteljob.

Option 2: Send CV via email Tin đã hết hạn

ADDRESS:

HR & Admin Dept. - Cam Ranh Riviera Resort

Lot D4b - Northern Cam Ranh Peninsula - Cam Hai Dong - Cam Lam - Khanh Hoa

(near Cam Hai Dong rotation)

Tel: (0258) 3 989898 - Ext: 5104 (see Ms. Quynh).