Linen Supervisor (Work at L7 West Lake Hanoi - A new project of Lotte Hotels)

MAIN ROLES

• Human Resource Management

• Manage employee work hours in an efficient manner in compliance with applicable laws.

• Meet with employees on a regular/irregular basis and manage their work and any distress they may be experiencing.

• Take initiative through consistent self-development.

• Training

• Frequently inform employees of compliance with training regulations and any changes in the training policy.

• Execute service and work training for employees as needed.

• Run a safety and hygiene training program for employees.

• Management and Maintenance of Facilities and Environment

• Identify the progress of the maintenance and repair work planned by the department. Report this to the Manager.

• Plan the repair and replacement of laundry machinery. Execute the plan.

• Purchase and manage uniform consumable.

• Oversee the use of supplies in the department and maintain a clean and tidy environment.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Main Tasks

• Oversee the implementation of linen room standards and procedures

• Recommended changes to these standards and training needs on an ongoing basis

• Maintain a current and thorough knowledge of all linen room systems

• Open and close the shift and ensure effective shift hand over

• Distribution and collection of keys

• Management of all incoming and outgoing calls to Linen Department

• Solve employee grievances

• Direct task allocations and change according to volume and peak periods

• Perform quality inspections

• Prioritize VIP or difficult guests

• Liaise with Housekeeping for guest and hotel requirements

• Ensure staff uniforms and hotel linen is processed and delivered in a timely manner

• Co-ordinate special projects (eg equipment routine service; stock inventories)

• Manage all special requests made by guests

• Ensure consistency within the department

• Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these

• Supervise linen storage areas

• Maintain adequate stock levels

• Complete stock-takes as required

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control.

• Proactively greet, interact, and assist hotel staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.

• Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

• Works with Executive Housekeeper/ Laundry Manager in the preparation and management of the Linen’s budget.

• Perform any other duties which may be assigned by the management from time to time.

• Ensure to check all items laundered and dry cleaned within the laundry are finished to the highest standard achievable and returned to the staff in immaculate condition

• Organize movement of dirty and clean laundry

• Ensure all damaged linen and uniforms are sent to the uniform room for repairs or discarding

• Assist in maintaining records of stock

• Ensure daily production records for linen and uniforms are maintained

• Ensures that regular preventive maintenance is carried out and reduce downtime with proper coordination with the maintenance department

SUPPORTIVE ROLES

• Maintain a close, cooperative relationship with other departments to guarantee effective communication.

• Supervise employees' compliance with sanitation, cleanliness, and fire prevention, health and safety standards.

• Supervise and maintain the availability, cleanliness and tidiness of items used in the department.

•  Attractive salary & benefit package
•  02 months of probation with full salary 
•  Insurance package
•  Clear career development plan with many engaging training courses (local & international).
•  Duty meal provided by hotel.
•  Annual helpful training courses (local & international).
•  Wonderful working environment with professional team.

QUALIFICATIONS

• Education: Education: High school diploma or its equivalent.

• Experience: Experience in hotel room services preferred

• Credentials: Certificates in hotel housekeeping preferred

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be a good communicator. Must be able to train and make reports.

• Must show understanding of hotel revenues and basic calculations

• Must show understanding of, and proficiency in, equipment and fixtures used in the operation of guest rooms.

• Must know and understand company regulations and applicable laws regarding hotel management.

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