Guest Relation Officer
- Hạn nộp: 30/01/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Ninh Kiều - Cần Thơ
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
27/03/2023 10:45
Mô tả công việc
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Quyền lợi được hưởng
- Work in 5-star international hotel
- Opportunity to develop career with Sheraton Can Tho and Marriott International.
- Comply with government Public Holidays
- Joined in the Hotel's training and development program.
- Attractive Benefits
- Meal in shift.
Yêu cầu công việc
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- No. 209, 30/4 Street, Ninh Kieu District, Can Tho, Vietnam
Sheraton Can Tho expects to be a landmark property in the thriving Mekong Delta city. Currently operating as the Vinpearl Hotel Can Tho, the 262-key hotel is set on the banks of the Can Tho River, surrounded by multiple attractions. Guests can unwind at the restaurant, lobby lounge, terrace café and outdoor swimming pool with pool bar. There is also extensive event space, including a grand ballroom. Apply now: VCASI.HumanResources@sheraton.com
Thông tin liên hệ
- Nhân Sự