Captain - Tổ trưởng Phục vụ - Khách sạn Windsor Plaza Q.5

• Responsible for the outlet operation as well as staff performance on a shift basic, guest satisfaction and overall smooth restaurant.
• Understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, an expert knowledge of beverages.
• Control reservations and seating of the outlet with regards to service standards.
• Coordinate between the server and kitchen for smooth, coordinating service.
• Recognize and address potential disruptive or undesirable guests.
• Process a guest walk out.
• Properly handle and report employee and guest accidents.
• Control standards, performance, employees’ conduct, dress code, appearance, sanitation, etc., according to established policies.
• Promote teamwork and foster a harmonious working climate.
• Formulate and recommend changes to improve employees’ performance and teamwork.
• Maintain a daily log for communication between outlet staff and with upper management.
• Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
• Handle all inventories directly involved with the operation of the outlet.
• Keep the waste factor in the restaurant at a minimal level.
• Supervise the public areas.
• Knowledge of POS system of restaurant; utilize the POS system in ringing, printing and closing checks as well as shift reports.

2. Phụ cấp ca đêm, ca gãy và ngoài giờ theo quy định. Allowance for night shift, split shift and overtime as prescribed by policy.

3. Điều chỉnh tăng lương hàng năm theo tình hình kinh doanh thực tế. Annual salary increasement based on actual business result.

4. Tham gia Bảo hiểm (BHXH, BHTN, BHYT, BHTN) theo quy định. Social, Unemployment, Health, 24/24 Personal Accident Insurance according to Law.

5. Phúc lợi:

Benefit:

- Hỗ trợ suất ăn, gửi xe, đồng phục và giặt ủi.

Duty meal, parking lot, uniform and laundry service are provided.

- Thưởng vào các dịp Lễ, Tết theo tình hình kinh doanh.

Bonus in the Public holidays and New Year based on company policy from time to time.

- Chương trình khen thưởng nhân viên xuất sắc của tháng, quý & năm.

Employee recognition program for month, quarter & year awards.

- Môi trường làm việc chuyên nghiệp, có cơ hội thăng tiến.

Professional working environment, opportunity to develop in career path.

- Các phúc lợi khác (sinh nhật, đám cưới, mừng sinh con, nằm viện, …) theo chính sách công ty.

Other allowances (birthday, wedding, baby welcome, hospitalization, ...) based on company policy.

1. Hospitality diploma or equivalent course certificates is preferable
2. Good knowledge of food, preparation and beverages with at least 03-year of experience as similar position
3. Good reading, writing and oral proficiency in the English language & Vietnamese
4. MS Office knowledge, data analysis, reporting & leadership skills