Learning & Development Executive

Position summary statement:

Enhance luxury customer satisfaction through the appropriate training and training plan execution for hotel staff.

Primary Responsibilities:

Administration

• Collect data to support annual training needs analysis

• Incorporates the hotel’s training plan within the Business Plan of the hotel

• Coordinates with the department managers to help execute training opportunities for employees

• Identify internal and external training resources and optimizes the budget

• Understands the impact of the key components of a successful hotel: employees, customers, owners, and profit

• Be mindful with Financial and Revenue Responsibilities

• Maintain training calendar

• Manage the training budget

• Produce reports as needed

• Measure the effectiveness of training

• Learning & Development

• Networking within the PPHG training community

• Has their own development plan to keep their training knowledge and skills current

• Promote wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.

• Treat complaints of harassment and discrimination promptly and confidentially.

• Treat customers and colleagues from all cultural groups with respect and sensitivity.

• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Guest Service Responsibilities

• Monitor training activities such as company training programs and deliver small scale of training sessions with educational methods adapted to adult learning styles

• Platform and facilitation skills

• Perpare training logistics & materials

• Work with departments to ensure on job training activities are successful implemented and applied effectively to workplace

• Share responsibilities for the integration and orientation process of new hires

• Assists with the implementation of new policies, procedures, and standards

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

Professional working environment with attractive remuneration and insurance package

Upto 3.5 months year-end bonus depending on self-performance and hotel business results

Meals, uniform and laundry is provided by hotel

Qualified hotel doctor to take care of your health and always available to give you medical advice

Opportunity to join international training and development programs

Chance to work with a great team of people and career growth in the international luxury hotel brand

Special food and beverage discount at hotel

Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members

Social Insurance contribution as per Vietnam Labour Law & 24/7 Accident Insurance

Annual health check-up, summer vacation and many outing activities.

• Ensure to provide the highest level of service.
• Having experiences in similar positions is preferred
• Fluent English skills

We regret that only shortlisted candidates will be notified.