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Guest Service Manager

  • Hạn nộp: 15/08/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Cập nhật
08/09/2023 10:44

Mô tả công việc

  • Deal with problems and complaints received from guests, acting immediately to restore guest satisfaction utilizing the Company's Service Standards at all times.
  • Ensure that all guests are warmly welcomed and recognized in accordance with hotel standards and the goals of Marriott Bonvoy.
  • Be proactive in observing operational needs across the hotel, enlisting associates from other departments to assist in areas where business demands are higher.
  • Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
  • Inspect VIP rooms prior to arrival, and meet and greet VIP/Guest History guests where required upon arrival.
  • Completely understand, implement and ensure adherence to the local areas of the labor code and Sheraton policies.
  • Be competent in the safe management of a fire or other emergency situation, taking responsibility for an emergency evacuation procedure as required.
  • Ensure that the Front Office Manager or General Manager is informed immediately of any serious emergency, security or health & safety matter.
  • Perform any additional duties as requested by the Department Head

Quyền lợi được hưởng

• Accommodation provided.

• Duty Meal

• Offered uniform and laundry service for uniform.

• Service Charge

• Joined in the associate activities.

• Joined in the Hotel's training and development programs.

• Offered relocation, home leave allowance.

• Offered 12 vacation days/year.

• Comply with government Public Holidays.

Yêu cầu công việc

  • Bachelor Degree or Diploma in Hotel Management or related fields
  • Minimum of 2 years experience in a similar role, strong knowledge in Front Desk Operations
  • Fluency in English language
  • Excellent interpersonal and communication skills
  • Able to work under pressure and night shift

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô: 500 - 999
  • Bãi Dài Area, Gành Dầu communce, Phú Quốc, Kien Giang, Vietnam
  • Sheraton Phu Quoc Long Beach Resort is situated on the west coast of Phu Quoc, Vietnam’s largest island, and is a rapidly emerging tourism hotspot. Rebranded from the existing Vinpearl Phu Quoc Resort, the resort is anticipated to feature 500 modern and residential rooms, suites, and villas, three food and beverage outlets, extensive conference space, three pools, a spa, and a kids club.

Thông tin liên hệ

  • Nhân Sự

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