Korean Guest Relations Officer - Nhân Viên Quan Hệ Khách Hàng người Hàn Quốc

• The Korean Guest Relations Officer ensures that guests are provided with the immediate and professional service.
• Provide general facilities and the latest equipment and service for the convenience of guests.
• Provide hotel information and offer the assistance with a perfect knowledge of hotel’sservices & facilities and area information.
• She/he will ensure that her/his section is perfectly tidy at any time, the accessories &stationary used for the operations are refill as often as required and that the circuits ofoperations are followed strictly.
• To ensure that all the standards and procedures established at the Lotte Hotel Hanoi are followed successfully and permanently.
• The Korean Guest Relations Officer will be dynamic and efficient to serve all guests approaching the front desk with a professional, warm and positive attitude. She/he will be a main actor in the check in and check out process, which occur at the front desk, and will be available to help the guest in any of his request.
• Sales and assignment of guest room, checks guest in and out, special for Samsung / Korean Guest.
• Warmly welcome guests in a friendly and professional way. With repeat guest, it is compulsory to give recognition to guest.
• Fulfil guest expectation and deliver excellent service.
• Coordinate with concierge/bell/front desk during guest arrival/departure.
• He/she must perform all tasks per instructions of the Front Desk Supervisor/Assistant Front Office Manager.

• Attractive salary & benefit package.
• 02 months of probation with full salary.
• Insurance package.
• Clear career development plan with many engaging training courses (local & international).
• Duty meal provided by hotel.
• Annual helpful training courses (local & international).
• Wonderful working environment with professional team.

QUALIFICATIONS

• Education: High school diploma or its equivalent. Bachelor’s degree or higher in related field preferred.
• Experience: Experience in 5-star hotel services preferred.
• Credentials: Certificates in hotel services preferred.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must speak English fluent enough to serve customers.
• Must be service-minded to meet client needs.
• Must possess expert knowledge on the Hotel operation.

Gửi CV (đính kèm ảnh) đến email: Tin đã hết hạn

Hoặc liên hệ Hotline: 024 3333 1089