Giám sát Dịch vụ khách hàng/ Supervisor Concierge

• Supervise the daily operations of the Concierge and Bell Service teams, ensuring full compliance with 5-star service standards.
  
• Assign tasks, monitor performance, and evaluate team members during each shift.
  
• Ensure the lobby area, concierge desk, luggage counter, and storage rooms are always clean, organized, and guest-ready.
  
• Monitor and control all baggage handling, parcel and document delivery, and guest belongings transactions.
  
• Coordinate closely with the Security Department to monitor luggage, vehicles, and guest movements.
  
• Ensure smooth operation of transportation, taxi, limousine, car rental, tour arrangements, and external service providers in accordance with contracts and resort policies.
  

Guest Services

• Welcome and assist guests with a friendly, professional, and courteous attitude.
  
• Ensure all guest requests, inquiries, and feedback are handled promptly, accurately, and with personalized attention.
  
• Stay updated on local attractions, restaurants, shopping areas, events, and entertainment options to provide informed recommendations.
  
• Assist guests with restaurant reservations, tour bookings, flight arrangements, transportation, spa appointments, and other special requests.
  
• Supervise and ensure that VIP, VVIP, and repeat guest arrivals/departures are handled according to brand and resort standards.
  
• Monitor and record Service Recovery actions for any guest complaints or service failures related to Concierge operations.
  

Human Resources & Training

• Assist in recruiting, training, and mentoring new team members.
  
• Participate in shift briefings, sharing updates on VIP guests, events, and daily operations.
  
• Monitor compliance with hotel policies, SOPs, grooming standards, and professional behavior of all staff members.
  

Administration & Reporting

• Control and maintain working equipment such as luggage trolleys, name boards, keys, radios, and internal telephones.
  
• Verify and approve vehicle usage reports, third-party service expenses, and payment requests according to resort procedures.
  
• Coordinate with the Accounting Department to manage cash float, receipts, and vouchers related to outsourced transportation or tour services.
  

Safety & Security

• Ensure all guest luggage and belongings are handled safely and documented properly following handover procedures.
  
• Supervise the safety procedures of vehicles operating in the guest pick-up and drop-off areas.
  
• Immediately report any incident, loss, or accident to the line manager.
  
• Ensure staff are well-trained and familiar with emergency response and fire safety (PCCC) procedures.
  

• Attractive Salary
  
• Meals Provided
  
• Housing allowance policy - Applicable to employees whose permanent residence is outside Phu Quoc
  
• Translation: Commuting allowance policy - Applicable to employees with permanent residence in Phu Quoc.
  
• Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
  
• Annual leave as regulated by the Labor Code.
  
• Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
  
• Professional Development – Training opportunities and clear career advancement paths
  
• Friendly Work Environment – Supportive team, open communication, and strong company culture
  

• College, or University degree in Hospitality Management, Tourism, or a related field.
  
• Minimum 2 years of experience in the Concierge or Bell Service Department at a 4–5 star hotel or resort.
  
• Preferably with supervisory experience or team leadership background.
  

• Sơ yếu lý lịch tự thuật có dấu xác nhận của địa phương.
  
• CV cá nhân và Đơn xin việc cá nhân.
  
• Giấy Quyết Định Thôi Việc tại đơn vị công tác gần nhất (nếu có).
  
• Giấy khám sức khỏe có thời hạn 06 tháng.
  
• Bằng cấp, chứng chỉ (công chứng sao y thời hạn 06 tháng).
  
• Bản photo chứng minh nhân dân/ căn cước có công chứng (công chứng sao y thời hạn 06 tháng).