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Guest Relations Manager / Quản Lý Giao Tế Khách Hàng

  • Hạn nộp: 31/01/2022
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Khác
Vị trí
N/A
Cập nhật
19/01/2022 17:01

Mô tả công việc

  • To ensure that all team members deliver exceptional guest service at all times 
  • To ensure that all team members also provide excellent service to internal customers as appropriate 
  • To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met personally or by an Assistant Manager
  • To ensure that all Front Office team members are aware of current promotions, policies and other important information
  • To ensure that all Front Office team members are familiar with the hotel's products and services
  • To implement consistent guest recognition programs and maintain a relevant guest history database
  • To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • To personally and frequently verify that guests are receiving the best possible service during check-in and check-out
  • To spend time in all Public Areas periods to ensure that the area is managed well by the respective team
  • To ensure that guest history records are accurately maintained and all repeat guests preferences are met
  • Reporting to Front Office Manager.

Quyền lợi được hưởng

  • Public holidays benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Anniversary
  • Annual leave per year (+ Public Holidays mentioned above)
  • Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ Gross Salary
  • 24/24 Personal Accident Insurance
  • Parking fee
  • 2 duty meals at Staff Canteen
  • Uniform covered by the Hotel
  • Carte Bienvenue *

Yêu cầu công việc

  • At least 3 years of working experience in related field
  • Bachelor’s Degree or Master’s Degree in Tourism Hospitality or any other related field.
  • Luxury Hotel experience would be an asset.
  • Excellent managerial skills; a leader by objective and coaching
  • Excellent Communications skills 
  • Fluent English is a must, other languages would be an asset
  • Dynamic and proactive
  • Ability to work under pressure. 

Yêu cầu hồ sơ

  • Email: h2077-hr1@ sofitel.com
  • Tel: 0908 165 895 Thành (Mr.)

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • 17 Đường Lê Duẩn, Bến Nghé, District 1, Hồ Chí Minh, Việt Nam
  • https://www.sofitel.com/2077
  • Sofitel Saigon Plaza harmonizes the sophistication of French art de vivre with the vibrancy of local Vietnamese culture, delivering a luxury hospitality experience enriched by genuine heartfelt service. Conveniently located in a tranquil enclave on Le Duan Boulevard, Sofitel Saigon Plaza places you in the heart of Ho Chi Minh City's business, cultural, and shopping district. The hotel boasts 286 rooms and suites adorned with refined décor and deluxe amenities, a fitness center featuring advanced exercise equipment, and an outdoor swimming pool with breathtaking city views. Sofitel Saigon Plaza also features five dining establishments serving local and French cuisine, seven polished meeting rooms, and an opulent ballroom equipped with state-of-the-art facilities, making it the ideal destination for business, leisure, meetings, and gatherings. Top 3 Best Business Hotels in Ho Chi Minh City | Business Traveller Awards Asia Pacific 2023 Travelers' Choice Award | TripAdvisor 2023 Hotel of the Year Award | Harper’s Bazaar Vietnam Star Awards 2022

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