Night Duty Manager - Front Office (Male only)

• Hạn nộp: 30/07/2021
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Assist the Front Office Manager in directing and supervising the activities of Reception/Cashier, Concierge, Bell Captain’s Desk and Telephone Office, Business Center. Act as the Manager on Duty in the absence of Heads of Department.

PRIMARY RESPONSIBILITIES

•      Be pro-active, professional and friendly in all aspects of service and customer interaction.
•        Nurture an ongoing commitment to the personal and professional growth and development of oneself and team members. 

•  Provide effective role-modeling for staff by ensuring that one's own performance and presentation are maintained at impeccable levels.
• Demonstrate leadership for the company in the area of training and development of staff within your scope of responsibility. 
• Demonstrate initiative and the ability to manage time and work priorities. 

• Be co-operative and supportive of other team members through consulting, providing feedback and sharing information with others. 

• Consider the attitudes and perspectives of the guest and adapt to their differing needs. 

• Possess good administration and interpersonal skills and the ability to work to agreed time frames and reporting schedules. 

• Demonstrate the ability to prioritize and manage the demands of your position. 
• All operational activities at the Front Office and full understanding of emergency procedures. 

• Responsible for the shift and also for briefings and the accurate handover to the next Duty Manager and the next shift. 

• Responsible for account queries, shift closing and account adjustments for the shift.  

• Deal with difficult guests or situations and strive for a win-win outcome. 

• A representative of the hotel and responsible for the hotel operationally in the absence of the Heads of Department and General Manager. 

• Assist in training of Front Office staff.  Liaise training with the Front Office Manager. 

• In charge of accounting control aspects at the Front Desk. 

• Responsible for the upkeep and maintenance of foyer, reception area and the front of the building. 

• Responsible for the overall level of guest service in the department. Must liaise with the Front Office Manager and ensure that staffs are being trained and that a high quality of service is extended to our guests. 

• Co-ordinate with Security Department in the investigation of irregularities and undesirable guests. 

• Document any and all serious incidents that may occur. 
•  Complete regular inspections of the hotel facilities and outlets.

Quyền lợi được hưởng

 - Full Insurance as Law

Yêu cầu công việc

Education:        

A diploma or degree qualification. Fluency in oral and written English

 Experience:               Previous hotel-related experience.

 Other:                         Excellent interpersonal and communication skills.

Good presentation and public speaking skills.

Good in planning, organizing and co-ordination.

Show up strong initiative and creative skills.

Yêu cầu hồ sơ

Full CV in English

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