Housekeeping Supervisor

• Hạn nộp: 30/10/2015
• Mức lương: Thỏa thuận

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Job Description
GENERAL MISSION
To ensure the cleanliness of public areas are maintained and ensuring maximum guest satisfaction and adhering to the standard required by our hotel
To supervise Housekeeping Attendants and inspect guest rooms and surrounding service areas. Paying attention to details by keeping the standard of room cleanliness and product maintenance adhering to standard required by our hotel.

RESPONSIBILITIES AND MEANS
- To report for duty punctually wearing the correct uniform and name badge at all times.
- To provide a courteous and professional service at all times.
- To maintain good working relationships with your own colleagues, and all other departments.
- To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
- To carry out any other reasonable duties and responsibilities as assigned.
- To perform secondary duties as assigned by the Executive Housekeeper.

ADMINISTRATIVE RESPONSIBILITIES
- To report on adverse guest comment as and when required.
- To report and record Lost and Damaged items.
- To log daily events in logbook and follow up on previous information reported by other Team leaders daily
- To prepare duty rosters of Housekeeping Attendants.
- To make requisition twice weekly of amenities for guest supplies.

TECHNICAL RESPONSIBILITIES
- To check Public Areas, F&B outlets, toilets, locker and car parks.
- To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
- To prepare and issue room status report.
- To report and follow up on repair and maintenance.
- To document all incidences in logbook.
- To ensure function rooms and toilets are clean before functions start.
- To attend to guest requests and complaints.
- To check on the standard of “Turn downs service”.
- To liaise closely with Front Office regarding guest room status.

COMMERCIAL RESPONSIBILITIES
N/A

HUMAN RESOURCE RESPONSIBILITIES
- To attend training courses.
- Have a good relationship with all colleagues.
- Be understanding, supportive, encouraging and helpful to all.

RELATIONS
Reports directly to the Housekeeping Manager.

REPLACEMENT AND TEMPORARY MISSION
To be ready and responsible when assigned, to perform any other duties as required from time to time by the Management of the hotel.
Job Requirement
- Minimum Two years working experience required.
- Microsoft Office knowledge required.
- Must present a well-groomed appearance.
- Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encourage/required (depending on guest contact level).
- Strong leadership, sound judgment, and superior decision-making, problem-solving and follow up skills.
- Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
- Strong understanding and appreciation of the concept of luxury and hospitality.

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