Guest Relations Manager
- Hạn nộp: 30/06/2014
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Phan Thiết
Giờ hành chính
Khách sạn/ Khu căn hộ
Kinh doanh & tiếp thị
18/06/2014 18:40
Mô tả công việc
Job Description:
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meeting’s and pass on all information to team-members.
Job Requirement:
- Vietnamese only.
- Minimum of 3 year experiences in a 4 - 5 star hotels/resorts;
- Well-presented;
- Fluent English in both speaking and writing; Russian or Chinese language communication is an advantage;
- Skills of handling guest complaint;
- Leadership, ownership, customer-oriented; up-selling skills.
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- Quy mô: 100 - 499
- 12 A Nguyen Dinh Chieu St., Ham Tien Ward, Phan Thiet City, Binh Thuan
- https://www.anantara.com
Anantara means "without end" and evokes the freedom, movement and harmony that are the spirit of the Anantara Experience. This experience is a luxury immersion into the culture, heritage and natural beauty of some of the most enchanting destinations in the world. Follow us on a journey rich with local flavour exotic surroundings, warm heartfelt service and discover the art of the Anantara Experience. From April 2011, L’amien Beach Resort & Spa will be managed by the Anantara Hotels & Resorts group and rebranded Anantara Mui Ne Resort & Spa. It is located next to the fishing village of Mui Ne, which is located 200km northeast of Ho Chi Minh City. It is recognized as one of the most idyllic seaside resorts in Vietnam, famous for its long and beautiful beaches, stunning mountains and its desert like sand dunes. Mui Ne also enjoys some of the finest weather in Vietnam with the lowest annual rainfall in the entire country. Every traveler of all ages will experience supreme luxury combined with the utmost relaxation, while being surrounded in exceptional natural beauty, to create your dream holiday get-away
Thông tin liên hệ
- Bích Phượng - Giám sát Nhân sự